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Contacts

How to merge contacts
Overview Sometimes you will find a case where a contact has been saved in your address book more than once. For example, they might have sent an SMS and a separate email,…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 7 mths ago
- 306
- Contacts
How to delete contacts
Overview When you delete a Front contact, it will no longer be accessible or visible to your team in Front. However, the contact data will be saved on Front’s servers unless you permanently delete…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 7 mths ago
- 700
- Contacts
Individual contacts and team contacts
Overview Within your Contact Manager, you have individual contacts and team contacts . As it sounds, individual contacts are private to you, and team contacts are shared amongst your team.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 7 mths ago
- 12 replies
- 1,680
- Adam Bate7 mths ago
- Contacts
Custom contact fields
Front allows you to add more details to your contacts, such as job title or NPS score. Custom fields must be created manually, and can be updated via our API .…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 10 replies
- 3,526
- Helena Liadmin1 mth ago
- Contacts
See all previous conversation history with a contact
Overview A very helpful feature in Front is the ability to see all conversation history with a certain contact. This is helpful if you want to check whether a customer messaged you multiple times…
- Helena Liadmin
- Helena_Li
- 7 days ago
- 750
- Contacts
How to create and message a contact group
Overview Front's contact groups make it easy to email a group of people at the same time. In order to personalize emails to a group of people, utilize Sequences .…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 4 mths ago
- 3 replies
- 5,300
- Lemuel Chanadmin9 mths ago
- Contacts
Import or upload contacts in Front
Overview You can quickly import a large number of contacts into Front using a .csv file, without the need to manually add your contacts one by one! You can even upload their groups, description,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 4 mths ago
- 19 replies
- 9,135
- Brooke Hahn2 mths ago
- Contacts

Contacts

How to merge contacts

How to delete contacts

Individual contacts and team contacts

Custom contact fields

See all previous conversation history with a contact

How to create and message a contact group

Import or upload contacts in Front

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