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What to expect with the new Contacts in Front
Overview An upcoming update to Contacts in Front will reduce the prevalence of duplicated contacts by replacing Team-based contacts with a unified Company-wide contact record.…
Helena Li
admin
Support Program Manager
Helena_Li
2 wk ago
300
Contacts
Understanding Front’s Contact Manager
Overview In your Contact Manager in Front, you’ll find both your individual contacts (which are private to you) and your team contacts (a list of contacts shared between you and your teammates).…
Lily Carter
moderator
Lily_Carter
1 mth ago
853
Contacts
How Front automatically creates contacts
Overview Front can automatically create contacts from messages in your inboxes. If you're wondering why some contacts are listed in your Contact Manager , it's likely due to this setting.…
Front
admin
front
1 mth ago
358
Contacts
How to see contact details and communication history
Overview Contact details makes it easy to see more information about senders and recipients and check past conversation history. With this customer view,…
Baptiste Couly
moderator
Product Manager
Baptiste_Couly
6 mths ago
855
Contacts
How to merge contacts
Overview Sometimes you will find a case where a contact has been saved in your address book more than once. For example, they might have sent an SMS and a separate email,…
Jason Dugdale
moderator
Tooling & Support Engineer @ Front
Jason
8 mths ago
882
Contacts
How to delete contacts
Overview When you delete a Front contact in the Contact Manager , it will no longer be accessible or visible to your team in Front. Permanently deleting a contact is possible for private contacts,…
Front
admin
front
8 mths ago
1,358
Contacts
Individual contacts and team contacts
Note: the new Contacts in Front replaces Team-based contacts with a unified Company-wide contact record. Customers will be progressively migrated to the new Contacts over the course of March 2021.…
Front
admin
front
1 mth ago
20
replies
3,083
Lemuel Chan
admin
2 mths ago
Contacts
Custom contact fields
Overview Front allows you to add more details to your contacts, such as job title or NPS score. Custom fields must be created manually, and can be updated via our API or through the third-party…
Helena Li
admin
Support Program Manager
Helena_Li
4 mths ago
16
replies
6,445
Lemuel Chan
admin
6 mths ago
Contacts
How to create and message a contact group
Overview Front's contact groups make it easy to email a group of people at the same time. In order to personalize emails to a group of people, utilize Sequences .…
Helena Li
admin
Support Program Manager
Helena_Li
1 mth ago
11
replies
7,598
Lily Carter
moderator
4 mths ago
Contacts
Import, upload, and export contacts in Front
Overview You can quickly import a large number of contacts into Front using a .csv file, without the need to manually add your contacts one by one! You can even upload their groups, description,…
Front
admin
front
7 mths ago
26
replies
13,109
Front
admin
10 mths ago
Contacts
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