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Contacts

How to use contact details to see conversation history
Overview Contact details makes it easy to see more information about senders and recipients and check past conversation history. With this customer view,…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 5 mths ago
- 434
- Contacts
How to merge contacts
Overview Sometimes you will find a case where a contact has been saved in your address book more than once. For example, they might have sent an SMS and a separate email,…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 1 mth ago
- 662
- Contacts
How to delete contacts
Overview When you delete a Front contact in the contact manager, it will no longer be accessible or visible to your team in Front. Permanently deleting a contact is possible for private contacts,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 5 mths ago
- 1,061
- Contacts
Individual contacts and team contacts
Overview Within your Contact Manager, you have individual contacts and team contacts . As it sounds, individual contacts are private to you, and team contacts are shared amongst your team.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 18 replies
- 2,589
- Lemuel Chanadmin3 mths ago
- Contacts
Custom contact fields
Overview Front allows you to add more details to your contacts, such as job title or NPS score. Custom fields must be created manually, and can be updated via our API or through the third-party…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 mths ago
- 14 replies
- 5,140
- John Fabrega1 mth ago
- Contacts
See all previous conversation history with a contact
Overview A very helpful feature in Front is the ability to see all conversation history with a certain contact. This is helpful if you want to check whether a customer messaged you multiple times…
- Helena Liadmin
- Helena_Li
- 1 yr ago
- 1,040
- Contacts
How to create and message a contact group
Overview Front's contact groups make it easy to email a group of people at the same time. In order to personalize emails to a group of people, utilize Sequences .…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 3 replies
- 6,576
- Lemuel Chanadmin1 yr ago
- Contacts
Import, upload, and export contacts in Front
Overview You can quickly import a large number of contacts into Front using a .csv file, without the need to manually add your contacts one by one! You can even upload their groups, description,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 26 replies
- 11,631
- Cori Morrisadmin4 wk ago
- Contacts

Contacts

How to use contact details to see conversation history

How to merge contacts

How to delete contacts

Individual contacts and team contacts

Custom contact fields

See all previous conversation history with a contact

How to create and message a contact group

Import, upload, and export contacts in Front

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