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Inbox basics
Invite your team to join you in Front! Set up your team inboxes and workflows to get everyone off on the right foot.
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Inbox basics
Invite your team to join you in Front! Set up your team inboxes and workflows to get everyone off on the right foot.
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Front Quickstart Guide
Welcome to Front! If you are thinking about signing up to trial Front, or already have, here's the guide to getting started! 1️⃣ What is Front? Front is the shared inbox for teams that unifies all…
Helena Li
admin
Helena_Li
2 wk ago
2,526
Inbox basics
How does Front sync with Gmail / Office 365
Summary Moving to a new email client can come with a lot of questions! One of the common questions we receive from new customers is, "How does Front work with Gmail or Office 365?…
Andersen Yu
admin
Andersen_Yu
2 days ago
304
Inbox basics
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
Helena Li
admin
Helena_Li
4 mths ago
541
Inbox settings
How to prioritize work in Front
Helena Li
admin
Helena_Li
7 mths ago
567
User Guide
Coming from Outlook?
Helena Li
admin
Helena_Li
7 mths ago
344
Inbox basics
Coming from Gmail?
Helena Li
admin
Helena_Li
8 mths ago
782
Inbox basics
Plan your inbox structure
Before you create your first team inbox, it’s important to think about how you want them to work. Front’s very flexible, so you should build out the structure and workflow that suits your team.…
Cori Morris
admin
Customer Support Manager
Cori_Morris
2 wk ago
1,835
Inbox basics
How to leverage email aliases alongside your core email address
For some of you, having a separation between your internal emails and customer-facing emails is important. Here is how you can use email aliases alongside your core email address,…
Andersen Yu
admin
Andersen_Yu
10 mths ago
6
replies
3,770
Jason Dugdale
moderator
10 mths ago
Inbox basics
Using Front Chat
Front Chat is the simplest way for teams to manage live chat in Front. With the Front Chat application installed on your website, messages from your site visitors appear instantly in Front for…
Cori Morris
admin
Customer Support Manager
Cori_Morris
3 wk ago
21
replies
8,146
1
Leo
2 hrs ago
Inbox basics
Status and tag sync between Front and Gmail/Office365
If you connect your Gmail or Office365 account in Front and utilize both tools alongside one another, you might experience a situation where you archive, delete, or tag a conversation within Front,…
Andersen Yu
admin
Andersen_Yu
2 days ago
1,994
1
Inbox basics
Understanding channels
Front isn't just for email. It allows you to manage all external communication in one place. Whether that's via web chats, SMS messages, Facebook Messenger, email, and more.…
Cori Morris
admin
Customer Support Manager
Cori_Morris
10 mths ago
2,545
Inbox basics
Understanding team inboxes
Front allows your team to manage shared inboxes more effectively. For addresses similar to support@company.com or info@company.com , multiple teammates can collaborate on replies and, ultimately,…
Cori Morris
admin
Customer Support Manager
Cori_Morris
1 yr ago
5,107
2
Inbox basics
How to convert a shared inbox to an individual inbox (or vice versa)
Both converting a shared inbox to an individual inbox and converting an individual inbox to a shared inbox is possible. You can simply delete the inbox and re-add it as individual or shared inbox,…
Cori Morris
admin
Customer Support Manager
Cori_Morris
1 yr ago
1,118
Inbox basics
Front supports MMS
Front does support MMS (multimedia messaging service). Any Twilio number added as a shared inbox in Front can both send and receive short messages including multimedia attachments, like photos.…
Cori Morris
admin
Customer Support Manager
Cori_Morris
8 mths ago
968
Inbox basics
Adding and using team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. Team inboxes can be created with or without channels in them (Email, Twitter, SMS, etc).…
Cori Morris
admin
Customer Support Manager
Cori_Morris
2 wk ago
23
replies
6,882
1
Urszula
1 yr ago
Inbox basics
How to import your email inbox history
When you connect a Gmail account as a team inbox or individual inbox in Front, the most recent 100,000 messages will be imported automatically. For Office 365 channels, 50,…
Cori Morris
admin
Customer Support Manager
Cori_Morris
2 wk ago
13
replies
5,317
Preston Tighe
2 yrs ago
Inbox basics
How to choose between creating a Google Group or a Gmail user account
If you're using Google Apps and want to add a new shared inbox in Front, you have two options listed below and benefits of each. Option 1 Add a real user account.…
Cori Morris
admin
Customer Support Manager
Cori_Morris
3 yrs ago
2
replies
1,635
Cori Morris
admin
1 yr ago
Inbox basics
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