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Inbox basics

Invite your team to join you in Front! Set up your team inboxes and workflows to get everyone off on the right foot.

Front Quickstart Guide
Welcome to Front! If you are thinking about signing up to trial Front, or already have, here's the guide to getting started! 1️⃣ What is Front? Front is the shared inbox for teams that unifies all…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 wk ago
- 8,166
- Inbox basics
Keep actions separate between shared inboxes
Overview When you have team inboxes added to Front within the same Team, the default behavior is that emails addressed to multiple team inbox addresses will be automatically merged into one master…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 wk ago
- 235
- 1
- Inbox basics
Shared inboxes merge duplicates by default
Overview When you have team inboxes added to Front within the same Team, emails that are addressed to multiple team inbox addresses will be automatically merged into one master copy to reduce the…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 mth ago
- 528
- Inbox basics
How Front merges your duplicates
Overview Front wants to help your team reduce your workload and be more efficient. One of the main challenges we face in our inboxes is that we often get the same email sent to several different…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 7 mths ago
- 268
- Inbox basics
How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
- Tony Pitkinmoderator
- Implementation Engineer
- Tony_Pitkin
- 1 mth ago
- 1,350
- Individual inboxes
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 2,464
- Inbox settings
How to prioritize work in Front
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 1,263
- 1
- User Guide
Coming from Outlook?
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 788
- Inbox basics
Coming from Gmail?
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 1,713
- Inbox basics
Smart merge reduces duplicate emails
Overview A common problem customers had before Front was that they would end up with duplicate copies of the same email in their inboxes, resulting in confusion and inefficiency.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 mth ago
- 2,960
- Inbox basics
Plan your inbox structure
Before you create your first team inbox, it’s important to think about how you want them to work. Front’s very flexible, so you should build out the structure and workflow that suits your team.…
- Frontadmin
- front
- 1 yr ago
- 2,909
- Inbox basics
How to add a Gmail Alias
Overview Follow these instructions to add your Gmail Alias address to Front. An alias is an additional email address associated with a primary Gmail account.…
- Andersen Yuadmin
- Andersen_Yu
- 2 wk ago
- 6 replies
- 5,970
- Jason Dugdalemoderator2 yrs ago
- Connecting Gmail Accounts
Using Front Chat
Overview Front Chat is the simplest way for teams to manage live chat in Front. With the Front Chat application installed on your website, messages from your site visitors appear instantly in Front…
- Frontadmin
- front
- 10 days ago
- 32 replies
- 13,502
- 1
- Jessye Levymoderator7 mths ago
- Inbox basics
Status and tag sync between Front and Gmail/Office365
If you connect your Gmail or Office365 account in Front and utilize both tools alongside one another, you might experience a situation where you archive, delete, or tag a conversation within Front,…
- Andersen Yuadmin
- Andersen_Yu
- 5 mths ago
- 3,458
- 1
- Inbox basics
How to add a Gmail account
Overview Follow these instructions to add your Gmail account to either your individual or team workspace in Front. A Gmail account is an email account that you and/or your team can log into using a…
- Andersen Yuadmin
- Andersen_Yu
- 10 days ago
- 6 replies
- 12,929
- Evan Ostroskimoderator6 mths ago
- Connecting Gmail Accounts
How to convert a shared inbox to an individual inbox (or vice versa)
Both converting a shared inbox to an individual inbox and converting an individual inbox to a shared inbox is possible. You can simply delete the inbox and re-add it as individual or shared inbox,…
- Frontadmin
- front
- 6 mths ago
- 1,330
- Inbox basics
Front supports MMS
Front does support MMS (multimedia messaging service). Any Twilio number added as a shared inbox in Front can both send and receive short messages including multimedia attachments, like photos.…
- Frontadmin
- front
- 1 yr ago
- 2 replies
- 1,178
- Jessye Levymoderator7 mths ago
- Inbox basics
Adding and using team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. Team inboxes can have channels feeding messages into them such as email, Twitter, SMS;…
- Frontadmin
- front
- 3 days ago
- 23 replies
- 10,120
- 1
- Urszula2 yrs ago
- Inbox basics
How to import your Gmail/Office365 inbox email history
Overview When you connect a Gmail or Office365 account as a team inbox or individual inbox in Front, the most recent 50,000 messages will be imported automatically.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 mths ago
- 13 replies
- 7,228
- Preston Tighe3 yrs ago
- Inbox basics
How to choose between creating a Google Group or a Gmail user account
If you're using Google Apps and want to add a new shared inbox in Front, you have two options. See below for a comparison of features/benefits: Option 1 Add a real user account Setup is easy We can…
- Frontadmin
- front
- 1 mth ago
- 2 replies
- 2,076
- Frontadmin3 yrs ago
- Inbox basics

Inbox basics

Front Quickstart Guide

Keep actions separate between shared inboxes

Shared inboxes merge duplicates by default

How Front merges your duplicates

How to manage changing your domain name or migrating email providers

How to remove a channel or delete an inbox

How to prioritize work in Front

Coming from Outlook?

Coming from Gmail?

Smart merge reduces duplicate emails

Plan your inbox structure

How to add a Gmail Alias

Using Front Chat

Status and tag sync between Front and Gmail/Office365

How to add a Gmail account

How to convert a shared inbox to an individual inbox (or vice versa)

Front supports MMS

Adding and using team inboxes

How to import your Gmail/Office365 inbox email history

How to choose between creating a Google Group or a Gmail user account

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