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Inbox basics

Invite your team to join you in Front! Set up your team inboxes and workflows to get everyone off on the right foot.

Setting up your team inbox
Overview Once you've mapped out how your team inboxes will be structured , you're ready to add your first channel! Instructions Step 1 Go in to your Settings , click Inboxes , and Add a Team Inbox .…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 mths ago
- 1902
- Inbox basics
Plan your inbox structure
Before you create your first team inbox, it’s important to think about how you want them to work. Front’s very flexible, so you should build out the structure and workflow that suits your team.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 wk ago
- 1221
- Inbox basics
How to leverage email aliases alongside your core email address
For some of you, having a separation between your internal emails and customer-facing emails is important. Here is how you can use email aliases alongside your core email address,…
- Andersen Yuadmin
- Andersen_Yu
- 2 wk ago
- 6 replies
- 2370
- Jason Dugdalemoderator2 wk ago
- Inbox basics
Using Front Chat
Front Chat is the simplest way for teams to manage live chat in Front. With the Front Chat application installed on your website, messages from your site visitors appear instantly in Front for…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 mths ago
- 13 replies
- 5611
- 1
- Helena Liadmin5 mths ago
- Inbox basics
Archive sync between Gmail and Front
If you connect your Gmail account in Front and utilize both tools alongside one another, you might experience a situation where you archive a conversation within Front,…
- Andersen Yuadmin
- Andersen_Yu
- 1 yr ago
- 1307
- 1
- Inbox basics
Understanding channels
Front isn't just for email. It allows you to manage all external communication in one place. Whether that's via web chats, SMS messages, Facebook Messenger, email, and more.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 wk ago
- 2059
- Inbox basics
Understanding team inboxes
Front allows your team to manage shared inboxes more effectively. For addresses similar to support@company.com or info@company.com , multiple teammates can collaborate on replies and, ultimately,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 5 mths ago
- 3721
- 2
- Inbox basics
How to convert a shared inbox to an individual inbox (or vice versa)
Both converting a shared inbox to an individual inbox and converting an individual inbox to a shared inbox is possible. You can simply delete the inbox and re-add it as individual or shared inbox,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 5 mths ago
- 913
- Inbox basics
Front supports MMS
Front does support MMS (multimedia messaging service). Any Twilio number added as a shared inbox in Front can both send and receive short messages including multimedia attachments, like photos.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 mths ago
- 748
- Inbox basics
Adding and using team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. Team inboxes can be created with or without channels in them (Email, Twitter, SMS, etc).…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 wk ago
- 23 replies
- 5628
- 1
- Urszulamoderator5 mths ago
- Inbox basics
How to import your email inbox history
When you connect a Gmail account as a team inbox or individual inbox in Front, the most recent 10,000 emails will be imported automatically. For Office 365 channels, 1,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 mths ago
- 13 replies
- 4515
- Preston Tighe1 yr ago
- Inbox basics
How to choose between creating a Google Group or a Gmail user account
If you're using Google Apps and want to add a new shared inbox in Front, you have two options listed below and benefits of each. Option 1 Add a real user account.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 yrs ago
- 2 replies
- 1362
- Cori Morrisadmin11 mths ago
- Inbox basics

Inbox basics

Setting up your team inbox

Plan your inbox structure

How to leverage email aliases alongside your core email address

Using Front Chat

Archive sync between Gmail and Front

Understanding channels

Understanding team inboxes

How to convert a shared inbox to an individual inbox (or vice versa)

Front supports MMS

Adding and using team inboxes

How to import your email inbox history

How to choose between creating a Google Group or a Gmail user account

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