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Inbox basics

Invite your team to join you in Front! Set up your team inboxes and workflows to get everyone off on the right foot.

Front Quickstart Guide
Welcome to Front! If you are thinking about signing up to trial Front, or already have, here's the guide to getting started! 1️⃣ What is Front? Front is the shared inbox for teams that unifies all…
- Helena Liadmin
- Helena_Li
- 3 mths ago
- 3,703
- Inbox basics
Using Front Chat
Front Chat is the simplest way for teams to manage live chat in Front. With the Front Chat application installed on your website, messages from your site visitors appear instantly in Front for…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 13 days ago
- 22 replies
- 8,874
- 1
- Murray Seaton1 mth ago
- Inbox basics
Adding and using team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. Team inboxes can be created with or without channels in them (Email, Twitter, SMS, etc).…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 mths ago
- 23 replies
- 7,334
- 1
- Urszula1 yr ago
- Inbox basics
How to import your email inbox history (Gmail/O365)
When you connect a Gmail account as a team inbox or individual inbox in Front, the most recent 100,000 messages will be imported automatically. For Office 365 channels, 50,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 mths ago
- 13 replies
- 5,583
- Preston Tighe2 yrs ago
- Inbox basics
Understanding team inboxes
Front allows your team to manage shared inboxes more effectively. For addresses similar to support@company.com or info@company.com , multiple teammates can collaborate on replies and, ultimately,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 5,410
- 2
- Inbox basics
How to leverage email aliases alongside your core email address
For some of you, having a separation between your internal emails and customer-facing emails is important. Here is how you can use email aliases alongside your core email address,…
- Andersen Yuadmin
- Andersen_Yu
- 1 yr ago
- 6 replies
- 4,127
- Jason Dugdalemoderator1 yr ago
- Inbox basics
Understanding channels
Front isn't just for email. It allows you to manage all external communication in one place. Whether that's via web chats, SMS messages, Facebook Messenger, email, and more.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 2,657
- Inbox basics
Status and tag sync between Front and Gmail/Office365
If you connect your Gmail or Office365 account in Front and utilize both tools alongside one another, you might experience a situation where you archive, delete, or tag a conversation within Front,…
- Andersen Yuadmin
- Andersen_Yu
- 2 mths ago
- 2,164
- 1
- Inbox basics
Plan your inbox structure
Before you create your first team inbox, it’s important to think about how you want them to work. Front’s very flexible, so you should build out the structure and workflow that suits your team.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 mths ago
- 2,084
- Inbox basics
How to choose between creating a Google Group or a Gmail user account
If you're using Google Apps and want to add a new shared inbox in Front, you have two options listed below and benefits of each. Option 1 Add a real user account.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 yrs ago
- 2 replies
- 1,705
- Cori Morrisadmin1 yr ago
- Inbox basics
How to convert a shared inbox to an individual inbox (or vice versa)
Both converting a shared inbox to an individual inbox and converting an individual inbox to a shared inbox is possible. You can simply delete the inbox and re-add it as individual or shared inbox,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 1,157
- Inbox basics
Front supports MMS
Front does support MMS (multimedia messaging service). Any Twilio number added as a shared inbox in Front can both send and receive short messages including multimedia attachments, like photos.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 1,001
- Inbox basics
Coming from Gmail?
- Helena Liadmin
- Helena_Li
- 11 mths ago
- 943
- Inbox basics
How Front syncs with Gmail/Office365
Overview Moving to a new email client can come with a lot of questions! One of the common questions we receive from new customers is, "How does Front work with Gmail or Office 365?…
- Andersen Yuadmin
- Andersen_Yu
- 3 wk ago
- 825
- Inbox basics
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
- Helena Liadmin
- Helena_Li
- 7 mths ago
- 793
- Inbox settings
How to prioritize work in Front
- Helena Liadmin
- Helena_Li
- 10 mths ago
- 723
- User Guide
Coming from Outlook?
- Helena Liadmin
- Helena_Li
- 9 mths ago
- 441
- Inbox basics
Changing your domain name in Front
Overview There may be cases where you need to change out the email channel in Front but wish to retain the history. The reasons you might need this could be one of the following:…
- Helena Liadmin
- Helena_Li
- 2 wk ago
- 239
- Individual inboxes

Inbox basics

Front Quickstart Guide

Using Front Chat

Adding and using team inboxes

How to import your email inbox history (Gmail/O365)

Understanding team inboxes

How to leverage email aliases alongside your core email address

Understanding channels

Status and tag sync between Front and Gmail/Office365

Plan your inbox structure

How to choose between creating a Google Group or a Gmail user account

How to convert a shared inbox to an individual inbox (or vice versa)

Front supports MMS

Coming from Gmail?

How Front syncs with Gmail/Office365

How to remove a channel or delete an inbox

How to prioritize work in Front

Coming from Outlook?

Changing your domain name in Front

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