How to enable Javascript

Inbox settings

Email threading and how to change your threading mode
How threading works in Front Conversation threading is a feature used to automatically group messages with their replies. Every email contains a unique message-id,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 4 wk ago
- 13 replies
- 9,693
- 2
- Lemuel Chanadmin3 mths ago
- Inbox settings
How to change the From address for an inbox
Overview Front allows you to send emails from one email address, but appear as another address on the recipient's end. Unfortunately, this feature is not possible from Office 365 accounts.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 7 replies
- 3,392
- Paul Go1 yr ago
- Inbox settings
How to transition from SMTP to Office 365 sync
What's two-way sync? If you currently have a SMTP setup to forward your Office 365 (O365) emails into Front, you now have the option of switching to two-way sync.…
- Helena Liadmin
- Helena_Li
- 6 mths ago
- 3 replies
- 1,373
- 1
- Harry O'Brien1 yr ago
- Inbox settings
Recognize logged in users with Front Chat identity verification
Overview When you set up Front Chat , you can securely pass visitor email addresses to the Front Chat widget to recognize logged in users automatically.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 1 reply
- 3,089
- Pascal Germain1 mth ago
- Inbox settings
How to set a default signature for a channel
You must be an admin or have the permissions within Front to edit settings for a team signature. Step 1 Go into your Settings . Step 2 Click Signatures under your team.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 1 reply
- 1,136
- jorge. marques5 mths ago
- Inbox settings
Changing your domain name in Front
Overview You might need to change your company's domain name, and thus make the corresponding change to your email channels and login in Front. There is an easy three-part process to do this without…
- Helena Liadmin
- Helena_Li
- 9 hrs ago
- 5
- Individual inboxes
Auto-assign conversations on first reply
Any time you start a new conversation or reply to a conversation in a shared inbox, the next reply will auto-assign to you. By default, this feature is enabled at the inbox level,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 6 days ago
- 1,790
- 1
- Inbox settings
Installing Front Chat via Google Tag Manager
Overview Front Chat is a flexible tool which can be installed in a number of ways. One such way is by installing it as a "tag" via the Google Tag Manager tool.…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 1 mth ago
- 51
- Inbox settings
Switch from Gmail/O365 to SMTP forwarding
Overview If you are currently on the Gmail/O365 connector and want to move to email forwarding to ensure your sent emails are being retained, you can follow the steps below.…
- Helena Liadmin
- Helena_Li
- 1 mth ago
- 1,930
- Inbox settings
Configuring G Suite accounts to send via Gmail SMTP Relay
Overview You can connect G Suite user accounts to Front, and send outbound email via Gmail’s SMTP Relay in order to access higher daily sending limits for your Gmail channels (see Google’s article…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 2 mths ago
- 209
- Inbox settings
How to redirect emails from Outlook to Front
Overview At this point, you should already have your team inbox set up in Front. Below are step-by-step instructions to redirecting emails from Outlook to Front.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 4 mths ago
- 3,164
- Inbox settings
Customize when conversations bump up
Overview Based on your team's workflows and inbox setup, you may want to customize when conversations bump to the top of the inbox. This is a company-level setting that company admins can control,…
- Helena Liadmin
- Helena_Li
- 4 mths ago
- 1,175
- Inbox settings
Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your team or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start…
- Helena Liadmin
- Helena_Li
- 5 mths ago
- 827
- Inbox settings
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
- Helena Liadmin
- Helena_Li
- 5 mths ago
- 549
- Inbox settings
Redirecting your email from various email providers
For non-Google or Office365 email accounts, you will have to redirect your emails from your provider to provided Front forwarding address. Below is a list from other popular providers that explains…
- Henry Dorniermoderator
- Henry_Dornier
- 5 mths ago
- 595
- Inbox settings
Installing Front Chat on a Squarespace.com site
Overview The steps you need to take to install Front Chat on Squarespace varies from our regular instructions for installing Front Chat, as Squarespace requires you to add code blocks to your site…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 6 mths ago
- 72
- Inbox settings
How to validate your inbox
Overview After creating an inbox, you may need to validate your email. Follow the steps below to get all non-Gmail and non-Office 365 accounts validated.…
- Andersen Yuadmin
- Andersen_Yu
- 6 mths ago
- 1,609
- Inbox settings
Redirecting emails from non-Google or Office 365 accounts to Front
For all non-Gmail accounts, you will have to use the forwarding address we provide in order to redirect your emails. To get the forward address, follow these steps.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 6 mths ago
- 5,978
- Inbox settings
Reauthorizing your inbox
If you have your Gmail or Office365 account connected in Front, it's possible you've been asked to reauthorized your account before. While it may seem strange that we're asking you to do this after…
- Andersen Yuadmin
- Andersen_Yu
- 7 mths ago
- 2,375
- Inbox settings
How to move a channel from one inbox to another
Overview Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. Moving the channel to another inbox will bring…
- Helena Liadmin
- Helena_Li
- 7 mths ago
- 1,226
- Inbox settings
Installing Front Chat on a Wix.com site
Overview The steps you need to take to install Front Chat on your site can vary from our regular instructions in some cases. One instance of this is when you build you site using Wix.…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 1 yr ago
- 298
- Inbox settings
Why are my messages threading together?
Are seemingly independent messages being threaded together in one conversation? When it comes to emails and how they work, there are many factors that can lead to this happening.…
- Andersen Yuadmin
- Andersen_Yu
- 2 yrs ago
- 1,247
- Inbox settings
Validating an inbox
When adding a new SMTP inbox via a redirect, we ask you to validate that the redirect is working correctly. We will simply send an email to your public address and wait until it arrives in Front.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 yrs ago
- 3,530
- Inbox settings

Inbox settings

Email threading and how to change your threading mode

How to change the From address for an inbox

How to transition from SMTP to Office 365 sync

Recognize logged in users with Front Chat identity verification

How to set a default signature for a channel

Changing your domain name in Front

Auto-assign conversations on first reply

Installing Front Chat via Google Tag Manager

Switch from Gmail/O365 to SMTP forwarding

Configuring G Suite accounts to send via Gmail SMTP Relay

How to redirect emails from Outlook to Front

Customize when conversations bump up

Mass archive your conversations

How to remove a channel or delete an inbox

Redirecting your email from various email providers

Installing Front Chat on a Squarespace.com site

How to validate your inbox

Redirecting emails from non-Google or Office 365 accounts to Front

Reauthorizing your inbox

How to move a channel from one inbox to another

Installing Front Chat on a Wix.com site

Why are my messages threading together?

Validating an inbox

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