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Email threading and how to change your threading mode
Overview Conversation threading is a feature used to automatically group messages with their replies. Every email contains a unique message-id, which is automatically included in the references of…
Front
admin
front
yesterday
15
replies
17,052
2
Haley McGill
moderator
1 yr ago
Inbox settings
How to change the From or Send As address for a channel
Overview Front allows you to receive emails in one email address, and send as a different From address if you need to, such as using an alias. You can set one different Send As address for each…
Front
admin
front
6 mths ago
7
replies
4,853
Paul Go
2 yrs ago
Inbox settings
Recognize logged in users with Front Chat identity verification
Overview When you set up Front Chat , you can securely pass visitor email addresses to the Front Chat widget to recognize logged in users automatically.…
Front
admin
front
1 yr ago
1
reply
4,162
Pascal Germain
1 yr ago
Inbox settings
How to redirect emails from Outlook to Front
Overview At this point, you should already have your team inbox set up in Front. Below are step-by-step instructions to redirecting emails from Outlook to Front.…
Front
admin
front
1 yr ago
3,816
Inbox settings
Reauthorizing your inbox
Overview If you have your Gmail or Office365 account connected in Front, it's possible you've been asked to reauthorized your account before. While it may seem strange that we're asking you to do…
Andersen Yu
admin
Andersen_Yu
7 mths ago
3,569
Inbox settings
Configuring Google Workspace accounts to send via Gmail SMTP Relay
Overview You can connect Google Workspace user accounts to Front, and send outbound email via Gmail’s SMTP Relay in order to access higher daily sending limits for your Gmail channels (see Google’s…
Jason Dugdale
moderator
Tooling & Support Engineer @ Front
Jason
4 days ago
3,381
Inbox settings
Views
Overview Views are a combination of filters that create a dynamic list of conversations that you can save and pin to your workspace. Define what conversations you want to see,…
Baptiste Couly
moderator
Product Manager
Baptiste_Couly
2 mths ago
3
replies
2,980
Ben George
2 mths ago
Inbox settings
Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your team or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start…
Helena Li
admin
Support Program Manager
Helena_Li
5 mths ago
2,860
Inbox settings
Auto-assign conversations on first reply
Overview Front has a helpful feature to aid your team in maintaining consistency in handling communications and ensuring there is an owner for every shared conversation.…
Front
admin
front
6 mths ago
2,760
1
Inbox settings
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
Helena Li
admin
Support Program Manager
Helena_Li
4 mths ago
2,700
Inbox settings
How to validate your inbox
Overview When adding a new SMTP inbox via a forwarding connection, we ask you to validate that the redirect is working correctly. We will simply send an email to your public address and wait until…
Andersen Yu
admin
Andersen_Yu
6 mths ago
2,541
Inbox settings
How to set a default signature for a channel
Overview You may have several signatures set up for different email addresses, in which case you can set a default signature for each channel so that it automatically populates when you select the…
Front
admin
front
4 mths ago
1
reply
2,220
jorge. marques
1 yr ago
Inbox settings
How to move a channel from one inbox to another
Overview Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. Moving the channel to another inbox will bring…
Helena Li
admin
Support Program Manager
Helena_Li
1 mth ago
1,845
Inbox settings
Redirecting your email from various email providers
For non-Google or Office365 email accounts, you will have to redirect your emails from your provider to provided Front forwarding address. Below is a list from other popular providers that explains…
Henry Dornier
moderator
Henry_Dornier
1 mth ago
1,629
Inbox settings
Customize when conversations bump up
Overview Based on your team's workflows and inbox setup, you may want to customize when conversations bump to the top of the inbox. This is a company-level setting that company admins can control,…
Helena Li
admin
Support Program Manager
Helena_Li
1 mth ago
1,604
1
Inbox settings
Why are my messages threading together?
Are seemingly independent messages being threaded together in one conversation? When it comes to emails and how they work, there are many factors that can lead to this happening.…
Andersen Yu
admin
Andersen_Yu
10 mths ago
1,601
Inbox settings
How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
Tony Pitkin
moderator
Implementation Engineer
Tony_Pitkin
2 mths ago
1,501
Individual inboxes
Installing Front Chat on a Wix.com site
Overview The steps you need to take to install Front Chat on your site can vary from our regular instructions in some cases. One instance of this is when you build you site using Wix.…
Jason Dugdale
moderator
Tooling & Support Engineer @ Front
Jason
2 yrs ago
446
Inbox settings
Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, go to your Company settings or Personal settings ,…
Lily Carter
moderator
Lily_Carter
1 mth ago
204
Inbox settings
Allow all participants to reply in a conversation
Overview Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off , only teammates with access to that shared inbox can reply with,…
Lily Carter
moderator
Lily_Carter
2 mths ago
79
Inbox settings
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