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Email threading and how to change your threading mode
How threading works in Front Conversation threading is a feature used to automatically group messages with their replies. Every email contains a unique message-id,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 9 replies
- 8,009
- 2
- tk4 mths ago
- Inbox settings
Redirecting emails from non-Google or Office 365 accounts to Front
For all non-Gmail accounts, you will have to use the forwarding address we provide in order to redirect your emails. To get the forward address, follow these steps.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 mths ago
- 5,372
- Inbox settings
Validating an inbox
When adding a new SMTP inbox via a redirect, we ask you to validate that the redirect is working correctly. We will simply send an email to your public address and wait until it arrives in Front.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 yrs ago
- 3,185
- Inbox settings
How to change the From address for an inbox
Overview Front allows you to send emails from one email address, but appear as another address on the recipient's end. Unfortunately, this feature is not possible from Office 365 accounts.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 6 mths ago
- 7 replies
- 2,951
- Paul Go7 mths ago
- Inbox settings
How to redirect emails from Outlook to Front
Overview At this point, you should already have your team inbox set up in Front. Below are step-by-step instructions to redirecting emails from Outlook to Front.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 6 mths ago
- 2,912
- Inbox settings
Recognize logged in users with Front Chat identity verification
Overview When you set up Front Chat , you can securely pass user names and email addresses to the Front Chat widget to recognize logged in users automatically.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 6 mths ago
- 2,698
- Inbox settings
Reauthorizing your inbox
If you have your Gmail or Office365 account connected in Front, it's possible you've been asked to reauthorized your account before. While it may seem strange that we're asking you to do this after…
- Andersen Yuadmin
- Andersen_Yu
- 2 wk ago
- 1,794
- Inbox settings
Switch from Gmail/O365 to SMTP forwarding
Overview You’ve probably experienced some issues with the Gmail/O365 connector and want to move back to email forwarding but still want to ensure your sent emails are being retained.…
- Helena Liadmin
- Helena_Li
- 6 mths ago
- 1,691
- Inbox settings
Auto-assign conversations on first reply
Any time you reply to a conversation in a shared inbox, the next reply will auto-assign to you. By default, this feature is enabled at the inbox level.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 yrs ago
- 1,523
- 1
- Inbox settings
How to validate your inbox
Overview After creating an inbox, you may need to validate your email. Follow the steps below to get all non-Gmail and non-Office 365 accounts validated.…
- Andersen Yuadmin
- Andersen_Yu
- 6 mths ago
- 1,440
- Inbox settings
Why are my messages threading together?
Are seemingly independent messages being threaded together in one conversation? When it comes to emails and how they work, there are many factors that can lead to this happening.…
- Andersen Yuadmin
- Andersen_Yu
- 1 yr ago
- 1,147
- Inbox settings
How to transition from SMTP to Office 365 sync
What's two-way sync? If you currently have a SMTP setup to forward your Office 365 (O365) emails into Front, you now have the option of switching to two-way sync.…
- Helena Liadmin
- Helena_Li
- 10 hrs ago
- 3 replies
- 1,097
- 1
- Harry O'Brien7 mths ago
- Inbox settings
How to move a channel from one inbox to another
Overview Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. Moving the channel to another inbox will bring…
- Helena Liadmin
- Helena_Li
- 2 wk ago
- 1,000
- Inbox settings
Customize when conversations bump up
Overview Based on your team's workflows and inbox setup, you may want to customize when conversations bump to the top of the inbox. This is a company-level setting that company admins can control,…
- Helena Liadmin
- Helena_Li
- 2 mths ago
- 979
- Inbox settings
How to set a default signature for a channel
You must be an admin or have the permissions within Front to edit settings for a team signature. Step 1 Go into your Settings . Step 2 Click Signatures under your team.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 9 mths ago
- 685
- Inbox settings
Installing Front Chat on a Wix.com site
Overview The steps you need to take to install Front Chat on your site can vary from our regular instructions in some cases. One instance of this is when you build you site using Wix.…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 6 mths ago
- 231
- Inbox settings
Redirecting your email from various email providers
For non-Google or Office365 email accounts, you will have to redirect your emails from your provider to provided Front forwarding address. Below is a list from other popular providers that explains…
- Henry Dorniermoderator
- Henry_Dornier
- 3 wk ago
- 157
- Inbox settings

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