How to enable Javascript

Inbox settings

Email threading and how to change your threading mode
Overview Conversation threading is a feature used to automatically group messages with their replies. Every email contains a unique message-id, which is automatically included in the references of…
- Frontadmin
- front
- yesterday
- 15 replies
- 17,052
- 2
- Haley McGillmoderator1 yr ago
- Inbox settings
How to change the From or Send As address for a channel
Overview Front allows you to receive emails in one email address, and send as a different From address if you need to, such as using an alias. You can set one different Send As address for each…
- Frontadmin
- front
- 6 mths ago
- 7 replies
- 4,853
- Paul Go2 yrs ago
- Inbox settings
Recognize logged in users with Front Chat identity verification
Overview When you set up Front Chat , you can securely pass visitor email addresses to the Front Chat widget to recognize logged in users automatically.…
- Frontadmin
- front
- 1 yr ago
- 1 reply
- 4,162
- Pascal Germain1 yr ago
- Inbox settings
How to redirect emails from Outlook to Front
Overview At this point, you should already have your team inbox set up in Front. Below are step-by-step instructions to redirecting emails from Outlook to Front.…
- Frontadmin
- front
- 1 yr ago
- 3,816
- Inbox settings
Reauthorizing your inbox
Overview If you have your Gmail or Office365 account connected in Front, it's possible you've been asked to reauthorized your account before. While it may seem strange that we're asking you to do…
- Andersen Yuadmin
- Andersen_Yu
- 7 mths ago
- 3,569
- Inbox settings
Configuring Google Workspace accounts to send via Gmail SMTP Relay
Overview You can connect Google Workspace user accounts to Front, and send outbound email via Gmail’s SMTP Relay in order to access higher daily sending limits for your Gmail channels (see Google’s…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 4 days ago
- 3,381
- Inbox settings
Views
Overview Views are a combination of filters that create a dynamic list of conversations that you can save and pin to your workspace. Define what conversations you want to see,…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 2 mths ago
- 3 replies
- 2,980
- Ben George2 mths ago
- Inbox settings
Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your team or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 5 mths ago
- 2,860
- Inbox settings
Auto-assign conversations on first reply
Overview Front has a helpful feature to aid your team in maintaining consistency in handling communications and ensuring there is an owner for every shared conversation.…
- Frontadmin
- front
- 6 mths ago
- 2,760
- 1
- Inbox settings
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 4 mths ago
- 2,700
- Inbox settings
How to validate your inbox
Overview When adding a new SMTP inbox via a forwarding connection, we ask you to validate that the redirect is working correctly. We will simply send an email to your public address and wait until…
- Andersen Yuadmin
- Andersen_Yu
- 6 mths ago
- 2,541
- Inbox settings
How to set a default signature for a channel
Overview You may have several signatures set up for different email addresses, in which case you can set a default signature for each channel so that it automatically populates when you select the…
- Frontadmin
- front
- 4 mths ago
- 1 reply
- 2,220
- jorge. marques1 yr ago
- Inbox settings
How to move a channel from one inbox to another
Overview Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. Moving the channel to another inbox will bring…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 mth ago
- 1,845
- Inbox settings
Redirecting your email from various email providers
For non-Google or Office365 email accounts, you will have to redirect your emails from your provider to provided Front forwarding address. Below is a list from other popular providers that explains…
- Henry Dorniermoderator
- Henry_Dornier
- 1 mth ago
- 1,629
- Inbox settings
Customize when conversations bump up
Overview Based on your team's workflows and inbox setup, you may want to customize when conversations bump to the top of the inbox. This is a company-level setting that company admins can control,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 mth ago
- 1,604
- 1
- Inbox settings
Why are my messages threading together?
Are seemingly independent messages being threaded together in one conversation? When it comes to emails and how they work, there are many factors that can lead to this happening.…
- Andersen Yuadmin
- Andersen_Yu
- 10 mths ago
- 1,601
- Inbox settings
How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
- Tony Pitkinmoderator
- Implementation Engineer
- Tony_Pitkin
- 2 mths ago
- 1,501
- Individual inboxes
Installing Front Chat on a Wix.com site
Overview The steps you need to take to install Front Chat on your site can vary from our regular instructions in some cases. One instance of this is when you build you site using Wix.…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 2 yrs ago
- 446
- Inbox settings
Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, go to your Company settings or Personal settings ,…
- Lily Cartermoderator
- Lily_Carter
- 1 mth ago
- 204
- Inbox settings
Allow all participants to reply in a conversation
Overview Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off , only teammates with access to that shared inbox can reply with,…
- Lily Cartermoderator
- Lily_Carter
- 2 mths ago
- 79
- Inbox settings

Inbox settings

Email threading and how to change your threading mode

How to change the From or Send As address for a channel

Recognize logged in users with Front Chat identity verification

How to redirect emails from Outlook to Front

Reauthorizing your inbox

Configuring Google Workspace accounts to send via Gmail SMTP Relay

Views

Mass archive your conversations

Auto-assign conversations on first reply

How to remove a channel or delete an inbox

How to validate your inbox

How to set a default signature for a channel

How to move a channel from one inbox to another

Redirecting your email from various email providers

Customize when conversations bump up

Why are my messages threading together?

How to manage changing your domain name or migrating email providers

Installing Front Chat on a Wix.com site

Understanding inbox and channel settings

Allow all participants to reply in a conversation

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