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Understanding your inbox
Overview Your inbox is a consolidated view of all your important conversations in Front that need your attention. A conversation can be in your inbox for a variety of reasons — it's assigned to you,…
Sarah Spangenberg
Sarah_Spangenberg
1 mth ago
5
replies
3,736
Lemuel Chan
admin
1 yr ago
Individual inboxes
Adding an individual inbox
Overview You likely started using Front to manage team inboxes more effectively, such as your info@company.com , and now you may find it convenient to add your individual inbox to Front as well.…
Helena Li
admin
Support Program Manager
Helena_Li
2 mths ago
4
replies
13,119
1
Front
admin
3 yrs ago
Individual inboxes
Office365 history import and sync
Overview When you connect an Office365 individual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office365…
Helena Li
admin
Support Program Manager
Helena_Li
2 mths ago
551
Adding an inbox
Smart merge reduces duplicate emails
Overview A common problem customers had before Front was that they would end up with duplicate copies of the same email in their inboxes, resulting in confusion and inefficiency.…
Helena Li
admin
Support Program Manager
Helena_Li
2 mths ago
3,218
Inbox basics
How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
Tony Pitkin
moderator
Implementation Engineer
Tony_Pitkin
2 mths ago
1,501
Individual inboxes
Gmail history import and sync
Overview When you connect a Gmail invididual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Gmail whenever…
Helena Li
admin
Support Program Manager
Helena_Li
4 mths ago
842
Adding an inbox
How to delegate your inbox to a teammate
Overview Individual inboxes are a great way to manage your own emails, but sometimes it’s helpful to give teammates or your manager access to your inbox for easier collaboration.…
Sarah Spangenberg
Sarah_Spangenberg
4 mths ago
4
replies
4,940
Haley McGill
moderator
1 yr ago
Individual inboxes
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
Helena Li
admin
Support Program Manager
Helena_Li
4 mths ago
2,700
Inbox settings
Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your team or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start…
Helena Li
admin
Support Program Manager
Helena_Li
5 mths ago
2,860
Inbox settings
Offline mode
Overview With offline mode on our desktop app, you can get your important work done without any internet connection. Access the content of your individual inbox, respond to messages,…
Helena Li
admin
Support Program Manager
Helena_Li
11 mths ago
344
Individual inboxes
How to use inbox tabs to sort conversations
Overview Each inbox in Front has a set of tabs that filter conversations by status, such as open, archived, trashed, and more. Taking an action like snoozing or archiving will move the conversation…
Front
admin
front
1 yr ago
1,884
Individual inboxes
How to prioritize work in Front
Helena Li
admin
Support Program Manager
Helena_Li
2 yrs ago
1,295
1
User Guide
Coming from Gmail?
Helena Li
admin
Support Program Manager
Helena_Li
2 yrs ago
1,788
Inbox basics
Manage your individual email in Front
Overview Front makes it easy to manage team inboxes and your individual email (like you@yourcompany.com) in one place. We'll walk through what it means to manage your own work email in Front and how…
Front
admin
front
2 yrs ago
2,787
1
Individual inboxes
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