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Understanding message templates and folders
Overview Message templates are your saved responses to common questions. They allow you to respond faster to inbound messages, lessen the repetitive nature of replying to frequently asked questions,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 mths ago
- 29 replies
- 20,694
- 1
- Lemuel Chanadmin3 mths ago
- Message templates
Sort message templates (legacy feature)
Overview For users of Front who had the older version of message templates before December 14, 2020, admins will retain the ability to choose how they want message templates to be sorted across…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 4 mths ago
- 2 replies
- 1,187
- 1
- Frontadmin1 yr ago
- Message templates
How to edit a message template
Overview Message templates can be edited at any time. If you haven't gotten around to creating a message template , we highly recommend you do, as they allow you to respond faster to inbound…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 4 mths ago
- 4,170
- Message templates
How to use variables in message templates
Overview Variables are placeholder text in message templates or signatures that are dynamically filled based on the context. They can also appear in URLs in these message templates or in signatures.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 mths ago
- 50 replies
- 22,931
- 8
- John Fabrega11 mths ago
- Message templates

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