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Security & deliverability

How to set up OneLogin (SSO) in Front
Overview Front supports Single Sign On (SSO) in conjunction with OneLogin. Please follow the instructions below to set up your SSO. We recommend staying signed in an incognito window which will…
- Helena Liadmin
- Helena_Li
- 4 wk ago
- 14
- Security & deliverability
How to resolve rate-limiting error from Gmail
Overview If you see these warnings in Front, they mean that your email channel in Front is being rate-limited by Gmail, which may result in the delayed arrival of your emails in Front.…
- Ailian Ganmoderator
- Ailian_Gan
- 1 mth ago
- 48
- Security & deliverability
How Front handles Gmail confidential mode
Overview Gmail has a confidential mode feature that allows users to send sensitive information to recipients and prevent unauthorized access. Gmail explains :…
- Helena Liadmin
- Helena_Li
- 6 mths ago
- 2 replies
- 87
- Cori Morrisadmin6 mths ago
- Security & deliverability
Setting up SendGrid SPF/DKIM DNS records in AWS
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
- Evan Ostroskimoderator
- Tooling & Support Engineer
- Evan_Ostroski
- 8 mths ago
- 295
- Security & deliverability
Setting up SendGrid SPF/DKIM DNS records in Cloudflare
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
- Evan Ostroskimoderator
- Tooling & Support Engineer
- Evan_Ostroski
- 8 mths ago
- 298
- Security & deliverability
"Delivery failed because the sender isn't a group member" error message
If you have received a "Delivery failed because the sender isn't a group member" error message when trying to send an email from Front, it may have been caused by the configuration of the Office 365…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 1 yr ago
- 326
- Security & deliverability
Deliverability settings and SPF/DKIM records
Overview What are SPF/DKIM records? SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 11 replies
- 5,927
- 1
- Urszula1 yr ago
- Security & deliverability
How to export your team's Front account data
You will need to contact Front’s Support team at support@frontapp.com in order to export your team’s Front account data. You cannot do this on your own in the app at this time.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 1,783
- 1
- Security & deliverability
How to set up session timeout for idle users
This setting is available to Company Admins only. When you set a time delay in this setting, Front will automatically log idle users out of the app after that delay.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 871
- Security & deliverability
Front is compliant with GDPR
Front has the operational, product, and policy frameworks in place to be compliant with the General Data Protection Regulation (GDPR). This article summarizes the initiatives we completed to achieve…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 mths ago
- 1 reply
- 17,620
- 2
- Leslie1 yr ago
- Security & deliverability
Avoiding social engineering: Front support procedures
About Social Engineering As you know, cybercriminals are constantly trying to access critical data on the internet. This makes your Front account a potential target for them.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 501
- Security & deliverability
Where are Front's Data Centers
Front utilizes Amazon Web Services as its primary cloud provider. For specific locations, look below: The United States: - Northern California - Oregon Europe: - Ireland
- Andersen Yuadmin
- Andersen_Yu
- 1 yr ago
- 763
- Security & deliverability
Setting up SendGrid SPF/DKIM DNS records in GoDaddy
Don't use GoDaddy? Follow the instructions here instead. Step 1 Log in to your GoDaddy account. Step 2 Expand the Domains section and find the domain you wish to set the DNS for.…
- Evan Ostroskimoderator
- Tooling & Support Engineer
- Evan_Ostroski
- 9 mths ago
- 1 reply
- 3,953
- 2
- Andrea Gibbins1 yr ago
- Security & deliverability
Front-approved SEG: The Email Laundry
What is The Email Laundry The Email Laundry is a secure email gateway (SEG) that protects organizations from ransomware, impersonation, phishing, and other malicious email attacks.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 1,037
- Security & deliverability
Reporting vulnerabilities
Note : This article is for security researchers only. If you are a Front customer with questions about security, contact Front support . Data security is Front’s top priority,…
- Laurent Perrinadmin
- Laurent_Perrin
- 2 yrs ago
- 840
- Security & deliverability
Spam, phishing, and identity warnings
Overview Anyone can send an email pretending to be anyone else. Fortunately, over time, various protocols have been added to authenticate emails. Front will use these protocols when available to…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 5 mths ago
- 2,423
- Security & deliverability
Risks of mass sending
Front does not have a sending limit, but depending on the type of channel you are sending from, you could run into issues when trying to send a high volume of emails at the same time.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 1,590
- Security & deliverability
Front's status page
If at any time Front is experiencing an incident where the app is not working as expected, we will post an update to our status page . We suggest you subscribe to updates in order to receive email…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 yrs ago
- 1,472
- Security & deliverability
How to permanently delete your team’s Front account data
It’s important that you have control over your data in Front. We give you the ability to export critical data from your team’s Front account, as well as permanently delete your account in the event…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 2 replies
- 3,472
- Cori Morrisadmin1 yr ago
- Security & deliverability
The Audit Trail
🚧 This feature has been deprecated as of September 1, 2019 for all new users who join Front. Overview The Audit Trail allows you to see a more detailed log of the actions taken on each message.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 1,625
- Security & deliverability
Spam in Front
Overview Front does not have a spam filter. We sit on top of your DNS provider, so all messages that make it past them will appear in Front. This is the case for emails that are being forwarded to…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 7 mths ago
- 17 replies
- 4,229
- 1
- Mingu3 mths ago
- Security & deliverability
SPF/DKIM - Removing "via sendgrid.net" from outgoing emails
This is advanced material that would best be done by an IT admin or someone that fully understands what it means to make changes to DNS records. If you are using SMTP channels in Front,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 24 replies
- 15,033
- Garyth Mullett3 mths ago
- Security & deliverability
SPF/DKIM - Removing "via mandrillapp.com" from outgoing emails
In this article... New deliverability settings Original channel settings This is advanced material that would best be done by an IT admin or someone that fully understands what it means to make…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 3,783
- Security & deliverability
Activating two factor authentication (2FA)
For an extra layer of security, we suggest enabling two-factor authentication (2FA) on your Front account. Before you're able to activate 2FA on your account,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 9,261
- 1
- Security & deliverability
How to permanently delete a message or conversation in Front
Overview We understand you may need to permanently delete some messages or conversations in Front. For example, when an email contains sensitive HR information or credit card details,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 mths ago
- 3 replies
- 4,612
- test1 yr ago
- Security & deliverability

1 2 Next

Security & deliverability

How to set up OneLogin (SSO) in Front

How to resolve rate-limiting error from Gmail

How Front handles Gmail confidential mode

Setting up SendGrid SPF/DKIM DNS records in AWS

Setting up SendGrid SPF/DKIM DNS records in Cloudflare

"Delivery failed because the sender isn't a group member" error message

Deliverability settings and SPF/DKIM records

How to export your team's Front account data

How to set up session timeout for idle users

Front is compliant with GDPR

Avoiding social engineering: Front support procedures

Where are Front's Data Centers

Setting up SendGrid SPF/DKIM DNS records in GoDaddy

Front-approved SEG: The Email Laundry

Reporting vulnerabilities

Spam, phishing, and identity warnings

Risks of mass sending

Front's status page

How to permanently delete your team’s Front account data

The Audit Trail

Spam in Front

SPF/DKIM - Removing "via sendgrid.net" from outgoing emails

SPF/DKIM - Removing "via mandrillapp.com" from outgoing emails

Activating two factor authentication (2FA)

How to permanently delete a message or conversation in Front

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