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Setting up SendGrid SPF/DKIM DNS records in Namecheap
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
Jason Dugdale
moderator
Tooling & Support Engineer @ Front
Jason
2 mths ago
97
Security & deliverability
Front email deliverability and DMARC records
Overview What are DMARC records? DMARC is an email authentication protocol that uses information about the sender in addition to SPF and DKIM deliverability records published for the sender's domain.…
Evan Ostroski
moderator
Tooling & Support Engineer
Evan_Ostroski
3 mths ago
102
Security & deliverability
How to set up OneLogin (SSO) in Front
Overview Front supports Single Sign On (SSO) in conjunction with OneLogin. Please follow the instructions below to set up your SSO. We recommend staying signed in an incognito window which will…
Helena Li
admin
Support Program Manager
Helena_Li
1 yr ago
1
reply
176
Jennifer Dorr
11 mths ago
Security & deliverability
How to resolve rate-limiting error from Gmail
Overview If you see these warnings in Front, they mean that your email channel in Front is being rate-limited by Gmail, which may result in the delayed arrival of your emails in Front.…
Ailian Gan
moderator
Ailian_Gan
1 yr ago
1,475
Security & deliverability
How Front handles Gmail confidential mode
Overview Gmail has a confidential mode feature that allows users to send sensitive information to recipients and prevent unauthorized access. Gmail explains :…
Helena Li
admin
Support Program Manager
Helena_Li
1 yr ago
2
replies
238
Front
admin
1 yr ago
Security & deliverability
Setting up SendGrid SPF/DKIM DNS records in AWS
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
Evan Ostroski
moderator
Tooling & Support Engineer
Evan_Ostroski
1 yr ago
1,122
Security & deliverability
Setting up SendGrid SPF/DKIM DNS records in Cloudflare
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
Evan Ostroski
moderator
Tooling & Support Engineer
Evan_Ostroski
1 yr ago
786
Security & deliverability
"Delivery failed because the sender isn't a group member" error message
If you have received a "Delivery failed because the sender isn't a group member" error message when trying to send an email from Front, it may have been caused by the configuration of the Office 365…
Jason Dugdale
moderator
Tooling & Support Engineer @ Front
Jason
2 yrs ago
523
Security & deliverability
Deliverability settings and SPF/DKIM records
Overview What are SPF/DKIM records? SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf.…
Front
admin
front
4 mths ago
11
replies
8,793
1
Urszula
2 yrs ago
Security & deliverability
How to export your team's Front account data
Overview You will need to contact Front’s Support team in order to export your team’s Front account data. You cannot do this on your own in the app at this time.…
Helena Li
admin
Support Program Manager
Helena_Li
2 wk ago
2,786
1
Security & deliverability
How to set up session timeout for idle users
This setting is available to Company Admins only. When you set a time delay in this setting, Front will automatically log idle users out of the app after that delay.…
Front
admin
front
2 yrs ago
960
Security & deliverability
Front is compliant with GDPR
Front has the operational, product, and policy frameworks in place to be compliant with the General Data Protection Regulation (GDPR). This article summarizes the initiatives we completed to achieve…
Front
admin
front
1 mth ago
1
reply
18,548
2
Leslie
2 yrs ago
Security & deliverability
Avoiding social engineering: Front support procedures
About Social Engineering As you know, cybercriminals are constantly trying to access critical data on the internet. This makes your Front account a potential target for them.…
Front
admin
front
2 yrs ago
560
Security & deliverability
Where are Front's Data Centers
Front utilizes Amazon Web Services as its primary cloud provider. For specific locations, look below: The United States: - Northern California - Oregon Europe: - Ireland
Andersen Yu
admin
Andersen_Yu
3 yrs ago
955
Security & deliverability
Setting up SendGrid SPF/DKIM DNS records in GoDaddy
Don't use GoDaddy? Follow the instructions here instead. Step 1 Log in to your GoDaddy account. Step 2 Expand the Domains section and find the domain you wish to set the DNS for.…
Evan Ostroski
moderator
Tooling & Support Engineer
Evan_Ostroski
7 mths ago
1
reply
4,939
2
Andrea Gibbins
2 yrs ago
Security & deliverability
Front-approved SEG: The Email Laundry
What is The Email Laundry The Email Laundry is a secure email gateway (SEG) that protects organizations from ransomware, impersonation, phishing, and other malicious email attacks.…
Front
admin
front
2 yrs ago
1,125
Security & deliverability
Reporting vulnerabilities
📌 This article is for security researchers only. If you are a Front customer with questions about security, contact Front Support . Overview Data security is Front’s top priority,…
Laurent Perrin
admin
Laurent_Perrin
5 mths ago
947
Security & deliverability
Spam, phishing, and identity warnings
Overview Anyone can send an email pretending to be anyone else. Fortunately, over time, various protocols have been added to authenticate emails. Front will use these protocols when available to…
Front
admin
front
1 yr ago
3,089
Security & deliverability
Risks of mass sending
Front does not have a sending limit, but depending on the type of channel you are sending from, you could run into issues when trying to send a high volume of emails at the same time.…
Front
admin
front
1 yr ago
1,919
Security & deliverability
Front's status page
If at any time Front is experiencing an incident where the app is not working as expected, we will post an update to our status page . We suggest you subscribe to updates in order to receive email…
Front
admin
front
4 yrs ago
1,599
Security & deliverability
How to permanently delete your team’s Front account data
Overview It’s important that you have control over your data in Front. We give you the ability to export critical data from your team’s Front account, as well as permanently delete your account in…
Front
admin
front
5 mths ago
2
replies
4,246
Front
admin
2 yrs ago
Security & deliverability
The Audit Trail
🚧 This feature has been deprecated as of September 1, 2019 for all new users who join Front. Overview The Audit Trail allows you to see a more detailed log of the actions taken on each message.…
Front
admin
front
1 yr ago
1,894
Security & deliverability
Spam in Front
Overview Front does not perform spam analysis. We sit on top of your email provider, so all messages that make it to your inbox will appear in Front. However,…
Front
admin
front
2 days ago
17
replies
5,869
1
Mingu
1 yr ago
Security & deliverability
SPF/DKIM - Removing "via sendgrid.net" from outgoing emails
This is advanced material that would best be done by an IT admin or someone that fully understands what it means to make changes to DNS records. If you are using SMTP channels in Front,…
Front
admin
front
4 mths ago
24
replies
17,598
Garyth Mullett
1 yr ago
Security & deliverability
SPF/DKIM - Removing "via mandrillapp.com" from outgoing emails
In this article... New deliverability settings Original channel settings This is advanced material that would best be done by an IT admin or someone that fully understands what it means to make…
Front
admin
front
2 yrs ago
3,903
Security & deliverability
1
2
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