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Security & deliverability

"Delivery failed because the sender isn't a group member" error message
If you have received a "Delivery failed because the sender isn't a group member" error message when trying to send an email from Front, it may have been caused by the configuration of the Office 365…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 1 mth ago
- 91
- Security & deliverability
Deliverability settings and SPF/DKIM records
Overview What are SPF/DKIM records? SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 12 days ago
- 11 replies
- 3195
- 1
- Urszulamoderator1 mth ago
- Security & deliverability
How to export your team's Front account data
You will need to contact Front’s Support team at support@frontapp.com in order to export your team’s Front account data. You cannot do this on your own in the app at this time.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 697
- 1
- Security & deliverability
How to set up session timeout for idle users
This setting is available to Company Admins only. When you set a time delay in this setting, Front will automatically log idle users out of the app after that delay.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 7 mths ago
- 670
- Security & deliverability
Is Front compliant with GDPR?
Front has the operational, product, and policy frameworks in place to be compliant with the General Data Protection Regulation (GDPR). This article summarizes the initiatives we completed to achieve…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 5 mths ago
- 1 reply
- 13255
- 2
- Leslie8 mths ago
- Security & deliverability
Avoiding social engineering: Front support procedures
About Social Engineering As you know, cybercriminals are constantly trying to access critical data on the internet. This makes your Front account a potential target for them.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 9 mths ago
- 366
- Security & deliverability
Where are Front's Data Centers
Front utilizes Amazon Web Services as its primary cloud provider. For specific locations, look below: The United States: - Northern California - Oregon Europe: - Ireland
- Andersen Yuadmin
- Andersen_Yu
- 9 mths ago
- 554
- Security & deliverability
Setting up SendGrid SPF/DKIM DNS records in GoDaddy
Step 1 Log in to your GoDaddy account. Step 2 Expand the Domains section and find the domain you wish to set the DNS for. Step 3 Click DNS for that domain. Step 4 Select ADD .…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 mths ago
- 1 reply
- 2770
- 2
- Andrea Gibbins1 mth ago
- Security & deliverability
Front-approved SEG: The Email Laundry
What is The Email Laundry The Email Laundry is a secure email gateway (SEG) that protects organizations from ransomware, impersonation, phishing, and other malicious email attacks.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 729
- Security & deliverability
Reporting vulnerabilities
Note : This article is for security researchers only. If you are a Front customer with questions about security, contact Front support . Data security is Front’s top priority,…
- Laurent Perrinadmin
- Laurent_Perrin
- 1 yr ago
- 673
- Security & deliverability
Spam, phishing, and identity warnings
Overview Anyone can send an email pretending to be anyone else. Fortunately, over time, various protocols have been added to authenticate emails. Front will use these protocols when available to…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 wk ago
- 1568
- Security & deliverability
Risks of mass sending
Front does not have a sending limit, but depending on the type of channel you are sending from, you could run into issues when trying to send a high volume of emails at the same time.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 mths ago
- 1129
- Security & deliverability
Front's status page
If at any time Front is experiencing an incident where the app is not working as expected, we will post an update to our status page . We suggest you subscribe to updates in order to receive email…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 yrs ago
- 1263
- Security & deliverability
Using Front with Mailjet
SPF The SPF entry is a TXT record which name should be yourdomain. (just replace yourdomain with the domain you're setting up). If you don't yet have an SPF record,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 wk ago
- 816
- 1
- Security & deliverability
How to permanently delete your team’s Front account data
It’s important that you have control over your data in Front. We give you the ability to export critical data from your team’s Front account, as well as permanently delete your account in the event…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 5 mths ago
- 2 replies
- 2341
- Cori Morrisadmin4 mths ago
- Security & deliverability
The Audit Trail
Overview The Audit Trail allows you to see a more detailed log of the actions taken on each message. It's a complete overview of your organization's activity within Front.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 4 wk ago
- 1128
- Security & deliverability
Spam in Front
Overview Front does not have a spam filter. We sit on top of your DNS provider, so all messages that make it past them will appear in Front. This is the case for emails that are being forwarded to…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 4 wk ago
- 12 replies
- 2960
- 1
- Chris D2 mths ago
- Security & deliverability
SPF/DKIM - Removing "via sendgrid.net" from outgoing emails
In this article... New deliverability settings Original channel settings This is advanced material that would best be done by an IT admin or someone that fully understands what it means to make…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 mths ago
- 19 replies
- 11777
- Helena Liadmin2 mths ago
- Security & deliverability
SPF/DKIM - Removing "via mandrillapp.com" from outgoing emails
In this article... New deliverability settings Original channel settings This is advanced material that would best be done by an IT admin or someone that fully understands what it means to make…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 mths ago
- 3122
- Security & deliverability
Activating two factor authentication (2FA)
For an extra layer of security, we suggest enabling two-factor authentication (2FA) on your Front account. Before you're able to activate 2FA on your account,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 yrs ago
- 6517
- 1
- Security & deliverability
How to permanently delete a message or conversation in Front
Overview We understand you may need to permanently delete some messages or conversations in Front. For example, when an email contains sensitive HR information or credit card details,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 wk ago
- 3 replies
- 3128
- test3 mths ago
- Security & deliverability
Front's Security Practices
Front uses industry-standard solutions to protect your data. For the most updated information about our security policies and practices, please read our current security one-pager .…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 6 mths ago
- 1679
- Security & deliverability

Security & deliverability

"Delivery failed because the sender isn't a group member" error message

Deliverability settings and SPF/DKIM records

How to export your team's Front account data

How to set up session timeout for idle users

Is Front compliant with GDPR?

Avoiding social engineering: Front support procedures

Where are Front's Data Centers

Setting up SendGrid SPF/DKIM DNS records in GoDaddy

Front-approved SEG: The Email Laundry

Reporting vulnerabilities

Spam, phishing, and identity warnings

Risks of mass sending

Front's status page

Using Front with Mailjet

How to permanently delete your team’s Front account data

The Audit Trail

Spam in Front

SPF/DKIM - Removing "via sendgrid.net" from outgoing emails

SPF/DKIM - Removing "via mandrillapp.com" from outgoing emails

Activating two factor authentication (2FA)

How to permanently delete a message or conversation in Front

Front's Security Practices

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