How to enable Javascript

Sending messages

Resend a message
Overview Sometimes there are messages we need to re-use and send again, like an order quote or proposal. Now, you can do that right from your chosen message in Front — no need to copy/paste into a…
- Helena Liadmin
- Helena_Li
- 2 mths ago
- 189
- Sending messages
Recipient limits for each channel type
Front integrates with different types of channels , which have varying numbers of total recipients you can send to, depending on the nature of the channel.…
- Helena Liadmin
- Helena_Li
- 4 mths ago
- 179
- Sending messages
How to open conversations in external windows
Overview Sometimes, you might want to work on multiple conversations at once. Front makes it easy to pop out entire conversations into separate, external windows,…
- Sarah Spangenbergmoderator
- Sarah_Spangenberg
- 6 mths ago
- 437
- Sending messages
Message volume limits
In Front, your conversations will thread together unless you have chosen the No Threading option . Conversations do have a limit in the number of messages that thread together,…
- Helena Liadmin
- Helena_Li
- 7 mths ago
- 220
- Sending messages
How to save and attach emails as .eml files
Overview Front allows you to save a single message as an .eml file or attach it to an email you’re sending out. This is a common workflow in Outlook that is also supported in Front.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 6 replies
- 1,957
- lavina1 yr ago
- Sending messages
Attachment / File limit size
Front follows the guidelines of your provider when it comes to attachment limit size. Below is a list of each. Gmail: 25MB (per message) Mandrill: 25MB (per message) SendGrid:…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 mths ago
- 2 replies
- 1,933
- NazaninSheyni1 yr ago
- Sending messages
Understanding Front's composer
Email composer To compose a new email, click the pencil icon in the top left corner. Once you click on the pencil icon, you will see the email composer in a new window.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 5 mths ago
- 19 replies
- 3,753
- Kenji Hayward4 mths ago
- Sending messages
Pasting tables into an email
Overview Depending what program you are using to create tables, pasting a table into a Front email will look different. Below you will see the differences between Numbers, Microsoft Excel,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 2 replies
- 1,563
- Mary Conquest1 yr ago
- Sending messages
No attachments warning
Overview Front's no attachments warning will display a warning when we think a draft may be missing attachments. If you click send and your email contains any of the terms below,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 819
- Sending messages
Attaching images and documents to an email
There are two different ways to insert images and documents to an email. Drag and drop You can drag and drop any image or document from your computer into your email composer.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 11 mths ago
- 19 replies
- 2,474
- Ibukun A4 mths ago
- Sending messages
How to archive a conversation
Why archive? Think of archiving your emails as checking off your to-do list, and the goal is to check off all your tasks and thus reach inbox zero. Archiving will keep the conversation in the All…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 4 days ago
- 21 replies
- 4,347
- 1
- Helena Liadmin4 mths ago
- Sending messages
How to compose a new message
Overview Composing a message in Front is very simple — start by clicking the pencil icon at the top left corner and begin writing your message. Front also allows you to compose messages from…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 1,270
- Sending messages
How to reply, reply all, and forward an email
Overview Learn how to reply, reply all and forward an email and set the default preference for yourself. While commenting and assigning can take the place of forwarding emails internally,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 9 mths ago
- 12 replies
- 3,239
- Cori Morrisadmin1 yr ago
- Sending messages
How to delete a draft
Instructions Step 1 Whether you're in your Drafts folder or composing a draft, you can delete your draft by clicking the grey Delete link. Step 2 A confirmation window will appear to let you know…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 976
- Sending messages
Tracking emails with SEEN receipts
Overview Email tracking is a feature that allows you to see whether your customer has viewed the message you've sent them. In order to track emails, we use a tracking pixel in your outbound messages…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 8 replies
- 3,590
- Rolf Dröge1 mth ago
- Sending messages
How to undo send
Overview You can stop a message from being sent. Front will hold your message for a selected amount of time before sending it. You can enable the undo send option on every type of channel.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 4 replies
- 3,337
- Cori Morrisadmin1 yr ago
- Sending messages
How to open a Front composer from another app
If your company uses a CRM or internal tool, you can increase productivity by creating direct links to compose an email from Front. You can also pre-fill the To or the Subject fields with your…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 5 mths ago
- 1 reply
- 1,684
- dave8 mths ago
- Sending messages
Send, Send and archive, and Send later
Overview Front allows you to send a message three ways. All options may be found by clicking the Send button dropdown. Send By clicking Send , you are only replying to the message.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 7 replies
- 3,436
- Nik Schultz2 days ago
- Sending messages

Sending messages

Resend a message

Recipient limits for each channel type

How to open conversations in external windows

Message volume limits

How to save and attach emails as .eml files

Attachment / File limit size

Understanding Front's composer

Pasting tables into an email

No attachments warning

Attaching images and documents to an email

How to archive a conversation

How to compose a new message

How to reply, reply all, and forward an email

How to delete a draft

Tracking emails with SEEN receipts

How to undo send

How to open a Front composer from another app

Send, Send and archive, and Send later

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