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Teammates

How to block, re-enable, or delete a teammate
Overview If you're an admin, you can change the status of users on your team in your Teammate settings. You have two options: Block a teammate: This prevents a user from being able to access their…
- Frontadmin
- front
- 1 mth ago
- 6,257
- Teammates
How to create or edit a team signature
Overview Admins can create team signatures for all teammates on their team to use for email channels. However, individual signatures take precedence over team signatures for any channel.…
- Frontadmin
- front
- 5 days ago
- 17 replies
- 6,092
- 2
- Cori Morrismoderator4 mths ago
- Teammates
How to invite a new teammate
Overview Admins can invite new users at any time, either one at a time or in batches of up to 150 using a CSV. If you are using a CSV, you will need to follow the required format explained below to…
- Frontadmin
- front
- 3 mths ago
- 5,384
- Teammates
When to use Teams
Overview A Front account can contain many Teams. A Team is a distinct workspace within Front. Team members can have access to multiple Teams and can manage inboxes across each of them.…
- Samantha Wongadmin
- Drive Value. Conquer Change.
- Samantha_Wong
- 11 mths ago
- 2 replies
- 5,066
- 1
- Andersen Yuadmin2 yrs ago
- Teammates
How admins can manage teammate settings
Overview Customize your teammates' settings so they can easily transition into Front. Front admins have access to manage their team members' preferences, signatures, and team inbox permissions.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 mth ago
- 4,632
- Teammates
Single Sign-On (SSO)
Overview Single Sign-On is an authentication protocol that allows you to sign in to multiple applications one centralized authentication. Front supports Single Sign-On (SSO) using any SAML-based…
- Frontadmin
- front
- 4 mths ago
- 4,364
- Teammates
Custom Roles and Permissions
Overview Admins can define user roles with a customized set of permissions, like allowing certain users the ability to create rules or restricting them from responding to messages.…
- Frontadmin
- front
- 4 mths ago
- 4,267
- Teammates
How to create a Team
Overview Many separate Teams can exist within one Front account. A Team is a distinct workspace in Front. Users can belong to a single Team or work across multiple Teams.…
- Frontadmin
- front
- 7 mths ago
- 3,914
- Teammates
Admin roles
Overview Front has three levels of users: Company Admins, Team Admins, and Team Members. As an admin, you have access to features and settings that Team Members do not.…
- Frontadmin
- front
- 5 mths ago
- 2 replies
- 3,799
- 1
- Lemuel Chanadmin2 yrs ago
- Teammates
Use load balancing rules to automatically balance your team’s workload
Overview Teams handling high message volume can automatically distribute work amongst teammates with the load balancing feature. That way, customers get the quickest responses,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 mths ago
- 2,165
- Rules
How to create a Role or Permission
Overview Many separate Roles can exist within one Front Team . Admins can define roles with a customized set of permissions. These are additional custom permission levels other than Team Member,…
- Frontadmin
- front
- 1 yr ago
- 2,064
- Teammates
Use Shifts to manage work schedules
Overview Front's Shifts allow admins to easily set shift schedules for your team. Shifts are available on our Enterprise Plan . Shifts automatically manage when teammates are available to be…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 mths ago
- 3 replies
- 2,003
- Nino Khetsuriani1 yr ago
- Teammates
Default Roles and Permissions
Overview Front provides default roles for all plans, plus will allow you to create custom roles and permissions for your users if you have an Enterprise plan .…
- Jason Dugdalemoderator
- Tooling & Support Engineer @ Front
- Jason
- 1 mth ago
- 1,130
- Teammates
Configuring Domain Login to allow teammates to join your team in Front automatically
Overview When your teammates sign up for Front, we can automatically detect whether they should join your Front team by their email domain. If you enable Domain Login for a domain,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 2 replies
- 695
- Helena Liadmin11 mths ago
- Teammates
How to use teammate templates
Overview Teammate templates make setting up new users simple. Add templates for common roles in your company, like Account Manager or Support Agent, with all the settings they need to get work done…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 8 mths ago
- 640
- Teammates
How to clone a teammate's settings
Overview When Front admins invite a new teammate, they are able to clone a subset of settings from an existing teammate. The selected settings and resources will be inherited by the newly invited…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- yesterday
- 538
- Teammates
Ways to create and sign into your Front account
Overview When you sign up for a new trial or join as teammate in a company, you have a few different ways to sign in: Use your existing Google or Microsoft login for Front.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 412
- Teammates
Teammate activity export
Overview Teammate activity exports allow you to follow the time spent by teammates on Front. You can see on a daily basis how long a specific teammate spent actively using Front,…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 2 mths ago
- 266
- Teammates
How to add existing teammates to existing inboxes
Overview You may need to edit teammate access to inboxes after you've initially invited the teammate or created the inbox. This article will show you how to add teammates to existing team inboxes,…
- Jessye Levymoderator
- Jessye_Levy
- 3 mths ago
- 132
- Teammates
Your company and admin settings
Overview Access your company Front settings by clicking the gear icon on the top left corner of Front, and you will land on the Company settings. Here,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 wk ago
- 122
- Teammates

Teammates

How to block, re-enable, or delete a teammate

How to create or edit a team signature

How to invite a new teammate

When to use Teams

How admins can manage teammate settings

Single Sign-On (SSO)

Custom Roles and Permissions

How to create a Team

Admin roles

Use load balancing rules to automatically balance your team’s workload

How to create a Role or Permission

Use Shifts to manage work schedules

Default Roles and Permissions

Configuring Domain Login to allow teammates to join your team in Front automatically

How to use teammate templates

How to clone a teammate's settings

Ways to create and sign into your Front account

Teammate activity export

How to add existing teammates to existing inboxes

Your company and admin settings

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