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Tips

Creating a ticket number experience in Front
Overview If you're transitioning from a traditional help desk solution to Front, your customers may be accustomed to using Ticket IDs as references. In this article,…
- Andersen Yuadmin
- Andersen_Yu
- 3 wk ago
- 23
- Tips
Changing the default text style
Not sure why the text is coming out in a different color or different style in your composer? Update your default text style to get it back to the color and style you want.…
- Andersen Yuadmin
- Andersen_Yu
- 1 yr ago
- 2,101
- 1
- Tips
Attach image attachment without in-line display
When you drag and drop an image attachment into Front's composer, the default behavior is to display that image. If you want to attach that image, without it being displayed inline,…
- Andersen Yuadmin
- Andersen_Yu
- 1 mth ago
- 965
- Tips
Customize when conversations bump up
Overview Based on your team's workflows and inbox setup, you may want to customize when conversations bump to the top of the inbox. This is a company-level setting that company admins can control,…
- Helena Liadmin
- Helena_Li
- 8 mths ago
- 1,286
- Inbox settings
Out-of-Office rule
Whether you're celebrating the new year with a sunny vacation or lounging around in some comfy pajamas at home, don't forget to set an out-of-office reply to let your customers know when you're…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 5 mths ago
- 3,426
- Tips
Message timestamps
Ever wonder when an email was received or a comment was made? Just click on the timestamp and watch magic happen before your very eyes. All your messages will display the exact date and time!…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 2 replies
- 1,348
- 1
- Katie Kilbourne3 mths ago
- Tips
Spell check
Overview Front uses the spellchecker built in to Chrome. The below instructions explain how to update your spell check settings. Instructions for Mac Step 1 Go to System Preferences.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 wk ago
- 33 replies
- 4,733
- Jonalyn5 mths ago
- Tips
- Lennard Schoemaker
- Technical Customer Success Representative, Technical Consultant
- Lennard_Schoemaker
- 2 yrs ago
- 1
- Featured
- Reported - view
@Cori Morris There is a workaround that we use here at the office. We really wanted the Grammarly Extension to work but we did not want to use a browser to access Frontapp as having a separate app…
How to download inline attachments
Overview Inline attachments are images embedded directly in the message body and thus are not listed like other attachments. Furthermore, they are often resized to fit in the message window.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 2,757
- Tips
How to create and message a contact group
Overview Front's contact groups make it easy to email a group of people at the same time. In order to personalize emails to a group of people, utilize Sequences .…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 12 days ago
- 3 replies
- 6,174
- Lemuel Chanadmin1 yr ago
- Contacts

Tips

Creating a ticket number experience in Front

Changing the default text style

Attach image attachment without in-line display

Customize when conversations bump up

Out-of-Office rule

Message timestamps

Spell check

How to download inline attachments

How to create and message a contact group

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