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Rules

AND/OR rule conditions
Overview Front's rule engine allows you to create rules using AND/OR statements. With this capability, you're able to create complex workflows within a single rule,…
- Andersen Yuadmin
- Andersen_Yu
- 3 mths ago
- 762
- Rules
Stop processing additional rules
Overview Rules allow you to automate actions based on a variety of conditions. For example, you can automatically move messages from VIP customers to an "Urgent" inbox,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 wk ago
- 625
- Rules
Automate actions with rules
For any team, you'll often find repeatable administrative tasks that can be automated — like assigning a specific type of conversation to an in-house expert or tagging certain messages for tracking…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 mths ago
- 4 replies
- 2030
- Helena Liadmin3 wk ago
- Rules
Automatically categorize your emails
Overview If you're reading this, you're probably looking for a better, more automated way to get insights about your emails and what they are about. You can use a combination of Rules,…
- Andersen Yuadmin
- Andersen_Yu
- 3 mths ago
- 765
- Rules
Using "Or" in a rule condition
If you're using our rules engine to automate tasks, you might not be aware that you can add an "or" within your IF conditions by using a semi-colon ( ; ) as the separator between your keywords.…
- Andersen Yuadmin
- Andersen_Yu
- 3 mths ago
- 3 replies
- 1131
- Ben George1 yr ago
- Rules
Rule triggers
What are triggers? Rules have three parts: trigger(s) condition(s) resulting action(s). The trigger determines when your rule will take action. It specifies the types of events that will cause Front…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 mths ago
- 1851
- 1
- Rules
SLA-type Rules
Overview Prioritizing work in a busy inbox is important but often hard to achieve. Let Front notify you when a conversation has been sitting unanswered and unassigned in your inbox for too long.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 wk ago
- 2 replies
- 1700
- 1
- Cori Morrisadmin1 yr ago
- Rules
How to create a rule
Overview Rules save you time by automating repetitive processes. More information about understanding team and individual rules can be found in the Understanding rules article.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 mths ago
- 3073
- 1
- Rules
How to create time-based rules
Overview Time-based rules so you can stand behind your commitments to your customers. If you guarantee that you will always reply within a certain time frame,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 days ago
- 22 replies
- 2870
- 1
- Chad Henley6 mths ago
- Rules
Understanding rules
👋 Register here for a training recording about how to take advantage of the latest updates: AND/OR conditions and using rules to trigger other rules. Overview Front's rules engine allows you to…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 2 mths ago
- 16 replies
- 12151
- 3
- ddofborg2 mths ago
- Rules

Rules

AND/OR rule conditions

Stop processing additional rules

Automate actions with rules

Automatically categorize your emails

Using "Or" in a rule condition

Rule triggers

SLA-type Rules

How to create a rule

How to create time-based rules

Understanding rules

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