Front’s Knowledge Base allows full admin access, content editing access, or read-only access. Teammates with read-only access will only be able to see knowledge base content when both the knowledge base website and contents are published.

You must be a Front company admin to manage teammate groups and Knowledge Base admin permissions.

Knowledge Base editing access is managed using teammate groups. You can select one teammate group for each access level:

• Knowledge Base Admins: Can edit content and knowledge base settings (full admin access)

• Knowledge Base Content Editors: Can only edit content

Important to know:

• An empty Knowledge Base Admins teammate group is automatically created when you create your knowledge base. Front company admins are not added to this group because they have access by default.

• Only company admins can select the teammate group used to grant Knowledge Base Admin access. Knowledge Base Admins who are not company admins can only select the teammate group used to grant Knowledge Base Content Editor access.

A Front company admin can grant knowledge base permissions to teammates based on the tasks they need to complete. 

Example tasks and access level required:

Internal visibility knowledge bases:

• All teammates with Front accounts in your company will automatically have read-only access to your published knowledge base. They can access the content in the sidebar plugin. They do not need to be added to any teammate groups or granted any additional roles/permissions to see knowledge base content.

• External users (non-Front users) cannot view internal knowledge base content.

External visibility knowledge bases:

• Anyone can access your published knowledge base using your public URL.

• Teammates with Front accounts can also access the content in the sidebar plugin.

Front company admins can add or remove teammates’ knowledge base access by following these steps:

Step 1

Click the gear icon on the top right of Front, then select company settings in the left sidebar.

Step 2

Click Teammate groups in the left menu, then select the knowledge base teammate group you'd like to edit.

Step 3

Add or remove teammates to the group, then click Update teammate group. See this article to learn more about teammate groups.

Step 4 (optional)

To change the teammate group linked to your knowledge base permissions, go to your knowledge base Settings tab, select the Configuration tab, then navigate to the Permissions setting. Use the dropdown to select your new group.

Yes. Permissions are managed on the knowledge base level, so you can select different teammate groups if you have multiple knowledge bases.

If your teammate is a Front user at your company, they automatically have access to any published internal knowledge bases. Teammates without Front accounts will not have access.

Users can access published knowledge base content using the Knowledge base plugin in the app switcher.

Front Knowledge Base is available on the following plans: 

• Latest Starter plan or above (May 2023)

• Any Scale plan or above

If you are on a legacy plan and don't have access to this feature, you can update to one of our latest plans in your Billing settings or contact your account manager.