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Move individual emails to team inboxes
Overview Front individual rules can help break down email silos. If customers tend to email individuals rather than teams, create rules to ensure those messages get routed to the right team inbox.…
- Natalie Kim
- Natalie_Kim
- yesterday
- 88
- Rules
Common triage rules
Overview Create rules to automatically triage customer communications – and save your team time. Below you’ll find set-up instructions for 4 common, recommended rules that help you handle messages…
- Natalie Kim
- Natalie_Kim
- 3 mths ago
- 2 replies
- 264
- Rules
Setting up your team’s workflow: team tags, signatures, rules, and canned responses
Overview Team tags, signatures, canned responses (i.e. a saved message template), and rules are essential tools to improve your team’s efficiency and your customer’s experience.…
- Natalie Kim
- Natalie_Kim
- 4 mths ago
- 521
- Working together
Emoji reactions
Overview Emoji reactions allow you to quickly indicate your response to a comment, without the added noise and clutter of additional comments. They're a fun way for your team to express themselves…
- Natalie Kim
- Natalie_Kim
- 4 mths ago
- 119
- Working together

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