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Tag report
Overview The Tag report is where you can see what types of requests are coming in, monitor complex processes involving tags, and leverage the flexibility of tags and automation in Front.…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 1 mth ago
- 120
- Analytics Articles
Views
Overview Views are a combination of filters that create a dynamic list of conversations that you can save and pin to your workspace. Define what conversations you want to see,…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 1 mth ago
- 1,252
- Inbox settings
Inbox report
Overview The Inbox report allows you to look at all your inboxes at once to ensure nothing falls through the cracks. It is crucial to understanding the total volume of communications occurring,…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 4 wk ago
- 260
- Analytics Articles
Team performance report
Overview The Team performance report is the ideal place to monitor your team productivity, identify when your team is overloaded, and help you make the right decisions to best serve your customers.…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 4 wk ago
- 311
- Analytics Articles
Teammate activity export
Overview Teammate activity exports allow you to follow the time spent by teammates on Front. You can see on a daily basis how long a specific teammate spent actively using Front,…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 1 mth ago
- 119
- Teammates
SLA reports
Overview The SLA report gives you insights on your SLA rules . It contains an overview of conversations covered by SLA rules, breaches, as well as advanced breakdowns on your response and…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 2 mths ago
- 471
- Analytics Articles
User provisioning with Okta
Overview The Okta SCIM integration provides fine-tuned control of your Okta users in Front. You can: Automatically create users in Front. Automatically block users when the Okta profile is suspended.…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 3 mths ago
- 268
- API & integrations
How to use contact details to see conversation history
Overview Contact details makes it easy to see more information about senders and recipients and check past conversation history. With this customer view,…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 6 mths ago
- 464
- Contacts
Company rules
Overview Company rules are rules that can be applied to all individual or shared inboxes. They are used to centralize management of individual rules that would need to be duplicated across all users.…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 3 mths ago
- 602
- Rules
How to use teammate templates
Overview Teammate templates make setting up new users simple. Add templates for common roles in your company, like Account Manager or Support Agent, with all the settings they need to get work done…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 3 mths ago
- 416
- Teammates

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