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Re: How to create time-based rules @Ben Leon That will trigger Saturday until 9am. When the end time is "less than" the start time, we add a day.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Rules
- Reported - view
Re: How to create time-based rules @Ben Leon Hi there! As long as you aren't using a "Day is" condition as well, then it should work as expected from 5pm-9am.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Rules
- Reported - view
Re: How to create a new sequence @Rafael Zarro Currently it's not possible to send SMS messages via Sequences.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Sequences
- Reported - view
Re: How to create a new sequence @Rafael Zarro Yes, you can! Just type in the contact group.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Sequences
- Reported - view
Assign a conversation based on the Salesforce account owner
Overview This is by far the hottest topic you've asked, regarding Salesforce auto-assignments in Front, which is why we're excited to let you know, "YES, IT'S POSSIBLE.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 3 wk ago
- 1,154
- API & integrations
New for Admins: June 2018 (part 2)
We're always working to make Front better for you and your team, so we've made some improvements for you 🎉 If you have any questions about these updates,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 572
- Product updates
Adding Office 365: What To Expect
Overview Front lets you easily connect your Office 365 inboxes and distribution groups so you can manage all of your email communications in Front. No longer worry about teammates sharing logins to…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 1,207
- Admin Guides
Adding Microsoft Exchange: What To Expect
Overview Front lets you easily connect your Microsoft Exchange inbox and distribution groups so you can manage all of your email communications in Front.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 1,106
- Admin Guides
Adding Gmail / Google Groups: What To Expect
Overview Front lets you easily connect your Gmail and Google Group accounts so you can manage all of your email communications within Front. No longer worry about teammates sharing logins to the…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 4 mths ago
- 2,085
- Admin Guides
Adding Microsoft Exchange: Activation Guide
Summary Below you can find step-by-step instructions on how to connect your Microsoft Exchange Distribution Group to Front. If you'd like an overview on how this will work in Front,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 1,245
- Admin Guides
Adding a Generic Inbox (via Email Forwarding): Activation Guide
Generic Inbox *Make sure you're setting up a redirection and not setting up a rule to forward. In Front Go to Settings Click My Inbox (individual inbox) or Inbox (shared inbox) Input your inbox…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 1,133
- Admin Guides
Adding Office 365: Activation Guide
Overview Below you can find step-by-step instructions on how to connect your Office 365 Inbox or Distribution Group to Front. If you'd like an overview on how these connected inboxes will work in…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 2 replies
- 2,105
- Admin Guides
Adding Gmail / Google Groups: Activation Guide
Overview Below you can find step-by-step instructions on how to connect your Gmail or Google Group account to Front. If you'd like an overview on how these connected inboxes will work in Front,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 2,108
- Admin Guides
How to enable and use the AskNicely integration
Overview The AskNicely integration sends your NPS survey responses directly to Front, where your team can reply back to your users and track them alongside your other customer communication channels.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 571
- API & integrations
How to export your team's Front account data
You will need to contact Front’s Support team at support@frontapp.com in order to export your team’s Front account data. You cannot do this on your own in the app at this time.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 1,987
- 1
- Security & deliverability
Re: How to create or edit your individual signatures @Brad Nihls There's no way to default to no signature. What you can do, though, is default to a blank signature, that's just a blank line, and then change that if you wish to.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Settings
- Reported - view
How to create a custom channel in Front
Overview Front's custom channel option can be controlled with the API to integrate any messaging platform. For custom channels, inbound messages are sent to Front via the API,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 10 mths ago
- 3 replies
- 1,227
- Adding an inbox
New for Admins: June 2018
We're always working to make Front better for you and your team, so we've made some improvements for you 🎉 If you have any questions about these updates,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 628
- Product updates
Re: How to archive a conversation @Menard Dacillo Can you email us and let us know the email addresses that didn't auto-import? We can investigate further from there.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Sending messages
- Reported - view
How to delete contacts
Overview When you delete a Front contact in the contact manager, it will no longer be accessible or visible to your team in Front. Permanently deleting a contact is possible for private contacts,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 928
- Contacts
Re: How to archive a conversation @Menard Dacillo I would suggest you work from the Unassigned or Open tab. The only way to remove a conversation from the All tab is to delete it. Think of your All tab as your history/archives.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Sending messages
- Reported - view
Re: How to archive a conversation @Menard Dacillo If you only archive a conversation, it should disappear from the Unassigned and Open tab, and only live in the All tab.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Sending messages
- Reported - view
Oasis scales their global communications with Front
Oasis' team of 110 employees in 20 global offices supporting their luxury rental homes and experiences, struggled to stay on top customer requests in a professional and efficient way using Desk.com .…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 517
- Customer stories
Countsy nurtures client relationships with ease using Front
Countsy's cloud-based accounting service used Microsoft Outlook email distribution lists for clients to get in touch with them, but suffered from email overload with team members being subscribed to…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 466
- Customer stories
Cleaning Pros ensures response times are two minutes or less
Cleaning Pros' eco-friendly cleaning service used to switch between Gmail, Hiver, and Twilio to manage communication with customers, but would miss messages or reply twice if it came through both…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 4 mths ago
- 441
- Customer stories

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Cori Morris

Cori_Morris

Customer Support Manager

San Francisco

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