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How a marketing agency manages 600 conversations every week with Front
Animalz, Inc., a 20 person content marketing agency based in New York City, uses Front to manage their inbox Read more
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 283
- Customer stories
Empower Work is building the first SMS crisis line for workers
Empower Work has a team of 13 that uses Front remotely, based across the United States. They’re on a mission to ensure everyone has an advocate to navigate professional questions.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 275
- Customer stories
onefinestay cuts down on tools and improves efficiency with Front
onefinestay's teams in Europe and the US that support their luxury home and hospitality service used multiple systems for their internal and customer communications.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 274
- Customer stories
HubSpot delivers a better customer experience with Front
HubSpot's Customer Success Team is structured around expertise, instead of an assigned book of accounts. Managing 4,000 total accounts using Google Groups left their CSM team replying to the same…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 355
- Customer stories
How Kent and Lime runs a personal styling business entirely online
Kent and Lime, an Australian online personal styling company for men, uses Front and the Front API to display customer information directly in their inboxes, like clothing preferences and hair color,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 224
- Customer stories
Spacer provides 2x faster support on multiple channels with Front
Spacer's customer support team offers 24 hour multi-channel support to their marketplace business customers: renters and hosts with storage space. They struggled with managing email in Outlook,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 328
- Customer stories
Zesty powers their operations and customer support with Front
Zesty, a fast-growing corporate catering company, has built its business operations on Front from the start. They use Twilio SMS texts to manage communication between customer support, logistics,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 307
- Customer stories
Saucey centralizes SMS texts and customer support with Front
Saucey offers customer support on email, social media, chat, and SMS texts for their on-demand alcohol delivery service. By consolidating these communication channels in Front,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 343
- Customer stories
How Open Listings scaled to serve 500,000 home buyers with Front
Open Listings launched their digital home-buying service from Y Combinator in 2015. They're headquartered in LA, but their business model depends on smooth,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 229
- Customer stories
CHAYN is a team of volunteers is fighting abuse, from around the world
CHAYN is a nonprofit organization that empowers women against abuse. Run by volunteers based around the world, they work with local partners and translators to create online resources and handbooks.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 219
- Customer stories
Sendify is making global shipping remarkably simple
Sendify uses Front to handle communications between couriers and customers, taking the hassle out of shipping logistics. Read More
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 336
- Customer stories
How Firewize gives hardware support online with Front
Firewize provides maintenance for fire protection systems and equipment, such as fire detectors, automatic sprinklers, portable fire extinguishers, hydrants,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 219
- Customer stories
How SnapTravel is innovating the hotel booking industry with Front and machine learning
SnapTravel uses Front's API, a bot, and a custom Chrome extension to build their hotel booking industry over SMS text and FB messenger. They manage 50,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 271
- Customer stories
Bellhops moves 3 times faster with Front
Bellhops' tech-enabled moving service used Zendesk for their customer support, but were unhappy with Zendesk's tickets making communication impersonal with customers and information becoming siloed…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 307
- Customer stories
Firebox gives customers more personal support and care with Front
Firebox's London-based ecommerce store used Zendesk for customer support, but felt that "tickets" made their customer support feel impersonal and misaligned to their brand.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 285
- Customer stories
Account Management & Client Services
Learn how account teams at Shopify, HubSpot, and Countsy deliver a better experience using Front.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 287
- Customer stories
Y Combinator responds to inquiries 7 times faster with Front
Y Combinator's startup accelerator had 20 separate email aliases managed by staff and partners using Google Groups. Emails were forwarded internally to get the right person to respond,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 297
- Customer stories
Shopify creates a happy, consistent customer experience using Front
Shopify's 175-person Merchant Success Management team uses Front to manage 1.2 million inbound messages over 6 months. They use canned responses to elicit the information they need and decrease…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 327
- Customer stories
Cisco Meraki responds to critical emails faster with Front
Cisco Meraki is a world leader in enterprise managed IT services, with more than 230,000 customers and 3 million network devices. Their 16-person sales support team switched to Front from Outlook to…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- 321
- Customer stories
Re: Adding and using team inboxes @Niklas Schrimpf I will definitely keep you posted.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Inbox basics
- Reported - view
Re: Understanding Analytics @Michele Ghielmetti 1. Correct. 2. A conversation is the full thread. There can be 5 messages within 1 conversation. 3. Correct. To confirm, new conversations is the number of new requests you get.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Analytics Articles
- Reported - view
Re: Understanding Analytics @Michele Ghielmetti Hi there, Of course! See below. 1. It's in whatever time frame you specify at the top of your report. 2. Replies sent is the number of messages sent in reply to a customer,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Analytics Articles
- Reported - view
Re: How to merge conversations @Patrick Grant we are actively working on this feature now and while we can't share an exact ETA, we hope it will ready in the few weeks.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Tags & organization
- Reported - view
Re: How to set up a Facebook inbox in Front @Michele Ghielmetti Hi there! Currently, the Facebook inbox only brings messages into Front. I'll be sure to let you know if we change this in the future.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- Adding an inbox
- Reported - view
Re: How to enable and use the Shopify integration @Adam Metz Hopefully this year, but it's not scheduled yet, so I can't provide an ETA.
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 yr ago
- API & integrations
- Reported - view

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Cori Morris

Cori_Morris

Customer Support Manager

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