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How to enable and use the AskNicely integration
Overview The AskNicely integration sends your NPS survey responses directly to Front, where your team can reply back to your users and track them alongside your other customer communication channels.…
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- front
- 1 mth ago
- 631
- API & integrations
How to export your team's Front account data
You will need to contact Front’s Support team at support@frontapp.com in order to export your team’s Front account data. You cannot do this on your own in the app at this time.…
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- 1 yr ago
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- 1
- Security & deliverability
Re: How to create or edit your individual signatures @Brad Nihls There's no way to default to no signature. What you can do, though, is default to a blank signature, that's just a blank line, and then change that if you wish to.
- Frontadmin
- front
- 2 yrs ago
- Settings
- Reported - view
How to create a custom channel in Front
Overview Front's custom channel option can be controlled with the API to integrate any messaging platform. For custom channels, inbound messages are sent to Front via the API,…
- Frontadmin
- front
- 1 yr ago
- 3 replies
- 1,547
- Adding an inbox
Re: How to archive a conversation @Menard Dacillo Can you email us and let us know the email addresses that didn't auto-import? We can investigate further from there.
- Frontadmin
- front
- 2 yrs ago
- Sending messages
- Reported - view
How to delete contacts
Overview When you delete a Front contact in the contact manager, it will no longer be accessible or visible to your team in Front. Permanently deleting a contact is possible for private contacts,…
- Frontadmin
- front
- 6 mths ago
- 1,090
- Contacts
Re: How to archive a conversation @Menard Dacillo I would suggest you work from the Unassigned or Open tab. The only way to remove a conversation from the All tab is to delete it. Think of your All tab as your history/archives.
- Frontadmin
- front
- 2 yrs ago
- Sending messages
- Reported - view
Re: How to archive a conversation @Menard Dacillo If you only archive a conversation, it should disappear from the Unassigned and Open tab, and only live in the All tab.
- Frontadmin
- front
- 2 yrs ago
- Sending messages
- Reported - view
Oasis scales their global communications with Front
Oasis' team of 110 employees in 20 global offices supporting their luxury rental homes and experiences, struggled to stay on top customer requests in a professional and efficient way using Desk.com .…
- Frontadmin
- front
- 2 yrs ago
- 550
- Customer stories
Countsy nurtures client relationships with ease using Front
Countsy's cloud-based accounting service used Microsoft Outlook email distribution lists for clients to get in touch with them, but suffered from email overload with team members being subscribed to…
- Frontadmin
- front
- 2 yrs ago
- 486
- Customer stories
Cleaning Pros ensures response times are two minutes or less
Cleaning Pros' eco-friendly cleaning service used to switch between Gmail, Hiver, and Twilio to manage communication with customers, but would miss messages or reply twice if it came through both…
- Frontadmin
- front
- 9 mths ago
- 461
- Customer stories
How a marketing agency manages 600 conversations every week with Front
Animalz, Inc., a 20 person content marketing agency based in New York City, uses Front to manage their inbox Read more
- Frontadmin
- front
- 2 yrs ago
- 302
- Customer stories
Empower Work is building the first SMS crisis line for workers
Empower Work has a team of 13 that uses Front remotely, based across the United States. They’re on a mission to ensure everyone has an advocate to navigate professional questions.…
- Frontadmin
- front
- 2 yrs ago
- 296
- Customer stories
onefinestay cuts down on tools and improves efficiency with Front
onefinestay's teams in Europe and the US that support their luxury home and hospitality service used multiple systems for their internal and customer communications.…
- Frontadmin
- front
- 2 yrs ago
- 283
- Customer stories
HubSpot delivers a better customer experience with Front
HubSpot's Customer Success Team is structured around expertise, instead of an assigned book of accounts. Managing 4,000 total accounts using Google Groups left their CSM team replying to the same…
- Frontadmin
- front
- 2 yrs ago
- 385
- Customer stories
How Kent and Lime runs a personal styling business entirely online
Kent and Lime, an Australian online personal styling company for men, uses Front and the Front API to display customer information directly in their inboxes, like clothing preferences and hair color,…
- Frontadmin
- front
- 2 yrs ago
- 229
- Customer stories
Spacer provides 2x faster support on multiple channels with Front
Spacer's customer support team offers 24 hour multi-channel support to their marketplace business customers: renters and hosts with storage space. They struggled with managing email in Outlook,…
- Frontadmin
- front
- 2 yrs ago
- 367
- Customer stories
Zesty powers their operations and customer support with Front
Zesty, a fast-growing corporate catering company, has built its business operations on Front from the start. They use Twilio SMS texts to manage communication between customer support, logistics,…
- Frontadmin
- front
- 2 yrs ago
- 334
- Customer stories
Saucey centralizes SMS texts and customer support with Front
Saucey offers customer support on email, social media, chat, and SMS texts for their on-demand alcohol delivery service. By consolidating these communication channels in Front,…
- Frontadmin
- front
- 2 yrs ago
- 385
- Customer stories
How Open Listings scaled to serve 500,000 home buyers with Front
Open Listings launched their digital home-buying service from Y Combinator in 2015. They're headquartered in LA, but their business model depends on smooth,…
- Frontadmin
- front
- 2 yrs ago
- 235
- Customer stories
CHAYN is a team of volunteers is fighting abuse, from around the world
CHAYN is a nonprofit organization that empowers women against abuse. Run by volunteers based around the world, they work with local partners and translators to create online resources and handbooks.…
- Frontadmin
- front
- 2 yrs ago
- 223
- Customer stories
Sendify is making global shipping remarkably simple
Sendify uses Front to handle communications between couriers and customers, taking the hassle out of shipping logistics. Read More
- Frontadmin
- front
- 1 yr ago
- 342
- Customer stories
How Firewize gives hardware support online with Front
Firewize provides maintenance for fire protection systems and equipment, such as fire detectors, automatic sprinklers, portable fire extinguishers, hydrants,…
- Frontadmin
- front
- 2 yrs ago
- 223
- Customer stories
How SnapTravel is innovating the hotel booking industry with Front and machine learning
SnapTravel uses Front's API, a bot, and a custom Chrome extension to build their hotel booking industry over SMS text and FB messenger. They manage 50,…
- Frontadmin
- front
- 2 yrs ago
- 281
- Customer stories
Bellhops moves 3 times faster with Front
Bellhops' tech-enabled moving service used Zendesk for their customer support, but were unhappy with Zendesk's tickets making communication impersonal with customers and information becoming siloed…
- Frontadmin
- front
- 2 yrs ago
- 330
- Customer stories

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