-
-
-
-
-
-
Countsy nurtures client relationships with ease using Front
Countsy's cloud-based accounting service used Microsoft Outlook email distribution lists for clients to get in touch with them, but suffered from email overload with team members being subscribed to…- Frontadmin
- front
- 2 yrs ago
- 508
- Customer stories
-
Cleaning Pros ensures response times are two minutes or less
Cleaning Pros' eco-friendly cleaning service used to switch between Gmail, Hiver, and Twilio to manage communication with customers, but would miss messages or reply twice if it came through both…- Frontadmin
- front
- 1 yr ago
- 496
- Customer stories
-
-
-
-
HubSpot delivers a better customer experience with Front
HubSpot's Customer Success Team is structured around expertise, instead of an assigned book of accounts. Managing 4,000 total accounts using Google Groups left their CSM team replying to the same…- Frontadmin
- front
- 2 yrs ago
- 444
- Customer stories
-
How Kent and Lime runs a personal styling business entirely online
Kent and Lime, an Australian online personal styling company for men, uses Front and the Front API to display customer information directly in their inboxes, like clothing preferences and hair color,…- Frontadmin
- front
- 2 yrs ago
- 234
- Customer stories
-
Spacer provides 2x faster support on multiple channels with Front
Spacer's customer support team offers 24 hour multi-channel support to their marketplace business customers: renters and hosts with storage space. They struggled with managing email in Outlook,…- Frontadmin
- front
- 2 yrs ago
- 390
- Customer stories
-
Zesty powers their operations and customer support with Front
Zesty, a fast-growing corporate catering company, has built its business operations on Front from the start. They use Twilio SMS texts to manage communication between customer support, logistics,…- Frontadmin
- front
- 2 yrs ago
- 347
- Customer stories
-
-
-
CHAYN is a team of volunteers is fighting abuse, from around the world
CHAYN is a nonprofit organization that empowers women against abuse. Run by volunteers based around the world, they work with local partners and translators to create online resources and handbooks.…- Frontadmin
- front
- 2 yrs ago
- 226
- Customer stories
-
-
-
-
-
-
-
-
Shopify creates a happy, consistent customer experience using Front
Shopify's 175-person Merchant Success Management team uses Front to manage 1.2 million inbound messages over 6 months. They use message templates to elicit the information they need and decrease…- Frontadmin
- front
- 4 mths ago
- 381
- Customer stories