How to add a Gmail Alias

Overview

Follow these instructions to add your Gmail Alias address to Front. An alias is an additional email address associated with a primary Gmail account. When an email is sent to the alias address, it will show up in the inbox of the primary Gmail account.

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Prerequisite for adding a Gmail Alias to Front

• Only add the alias to Front if you need to reply using the alias address.
• The primary Gmail account associated with the alias will need to be added in Front prior to adding the alias. 
• You’ll need to be a Front administrator to add the alias address as a team inbox.

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Helpful information before you get started

• If no one needs to reply using the email alias address, you do not need to add the alias to Front. You only need to have the primary Gmail account added to Front.
• If only a single person should be able to send using the alias address, you’ll want to add the alias address to that individual’s workspace.
• If a group of people should be able to send using the alias address, you’ll want to add the alias address in the team workspace.

Front recommends you convert your alias into a Google Group. Google Groups are free to create and will make it easier for you to manage emails sent to your current alias address. Check out more information about Google Groups here.

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Instructions

Step 1

Click into your Personal settings or Company settings, depending on which space you are working with. Admins can also access user settings by following these steps.

Step 2

Click on Inboxes on the left menu and Add an individual inbox or Add a team inbox, depending on which space you're in. Fill out the name and description of your inbox and click Create.

Alternative to Step 2

If you want to add the alias to its root inbox that is already in Front, click into the existing inbox and add an additional channel into the inbox. This means you will have multiple channels coming into the same inbox in Front.

Step 3

Choose Google from the channel menu, then select Gmail Alias, and click Continue.

Step 4

Fill in the email address.

Step 5

You will see instructions on the screen to check your email inbox for the validation email we sent you. Click the link in the email to validate and be able to send from this address in Front, then click Continue on the setup screen.

Step 6 (for team inbox)

Choose the teammate access for this inbox, and whether you'd like to pin this inbox for teammates.

Step 7

Complete the remainder of the inbox settings, and click Finish.

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FAQ

Can I sync sent messages for aliases?

If you would like to sync sent messages for aliases, you can add your alias as a custom SMTP channel to Gmail in Front. This will send mail through Gmail and thus sync messages with your alias. Please note that this method will only sync messages, and will not not sync tags or labels like a traditional Gmail sync.

How can I prevent duplicate conversations from appearing in both the alias channel and the primary channel? 

It is expected that messages sent to your alias will also be routed to your primary channel in Front. If you would like to keep these inboxes separate, we would recommend converting your alias to a Google Group.  Google Groups are free to create and will make it easier to manage routing emails to go only to your alias addresses. Please find more information on adding a Google Group here. 

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Pricing

This feature is available on all plans.