How to add a Gmail Alias

Overview

Follow these instructions to add your Gmail Alias address to Front. An alias is an additional email address associated with a primary Gmail account. When an email is sent to the alias address, it will show up in the inbox of the primary Gmail account.

Prerequisite for adding a Gmail Alias to Front

• Only add the alias to Front if you need to reply using the alias address.
• The primary Gmail account associated with the alias will need to be added in Front prior to adding the alias. 
• You’ll need to be a Front administrator to add the alias address as a team inbox.

Helpful information before you get started

• If no one needs to reply using the email alias address, you do not need to add the alias to Front. You only need to have the primary Gmail account added to Front.
• If only a single person should be able to send using the alias address, you’ll want to add the alias address to that individual’s workspace.
• If a group of people should be able to send using the alias address, you’ll want to add the alias address in the team workspace.

Front recommends you convert your alias into a Google Group. Google Groups are free to create and will make it easier for you to manage emails sent to your current alias address. Check out more information about Google Groups here.

Configuration Instructions

Step 1 

Head to your Settings > Inboxes or My Inbox. Depending on where you want to add the alias, you'll either add the alias as a new inbox or as a new channel in an existing inbox.

To add an alias as a new channel in an existing inbox, simply search for the inbox and Add a new channel.

To add an alias as a new inbox, simply click Add a team inbox or Add an individual inbox.

Step 2 

Select Email. Input your Gmail alias address and click on Next.

Step 3

Select Google Group. 

Step 4 

At this point, you’ll see the unique Front forwarding address. Just click Send test email. At this point, the validation email address is going to get sent to the alias and appear in the primary email account that’s already been added to Front.

Step 5 

Manually validate the inbox using the link in the email. This will allow you to send using the alias address. 

Step 6

If you’ve added the alias address into its own inbox, you’ll want to create a rule to move emails sent to the alias address from the inbox that houses the primary email address.