Total Messages (in Team Tab - Team Table)

Term: Total Messages (in Team Tab - Team Table)
Meaning Total count of messages within the conversations the user had actions on.

Team Tab - Team Table

Calculation Computed by adding all activities
Example N/A

What messages are counted into this metric?

  • Inbound message that a teammate has actioned on during this time period. If you have inbound messages in conversations that did not have any action by a teammate during the time frame selected, those messages are not counted into this metric.

  • Outbound message (sending a new message in a new conversation)

  • Outbound reply (answering to an existing conversation)

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