Average first response (in Team tab)

Meaning Same as Average response time, except is only calculated based on first responses in a conversation. 
Location

Team tab

Calculation

Computed average for all messages that are first replies to a conversation: the sum of response times divided by total number of first replies sent per teammate

Example A client sends an inbound email to the support team at 8:00 AM. One teammate replies at 8:02 AM. The first response time is 2:00 minutes. The metric averages all first response times.
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