Average first response (in Team tab)

Meaning Same as Average response time, except is only calculated based on first responses in a conversation. 

Team tab


Computed average for all messages that are first replies to a conversation: the sum of response times divided by total number of first replies sent per teammate


A client sends an inbound email to the support team at 8:00 AM. One teammate replies at 8:02 AM. The first response time is 2:00 minutes. The metric averages all first response times.

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