Assigned conversations (in Team performance report)
|Term:||Assigned conversations (Team performance report)|
|Meaning||Count of conversations assigned to a teammate at any point during the time period of the report.|
Team performance report
Computed per teammate by counting distinct segments where the teammate was the assignee at least once.
The All teammates line will count conversations on which any teammate was the assignee.
There are 3 conversations in the Support Inbox: A, B, & C.
The final results will be:
A single conversation can be assigned to several teammates over the course of its life, so it can be counted for several teammates for a given report.
How to reconstruct this metric with a Full event export
For a given teammate, filter rows to keep all lines with
assignee = teammate name.
Conversation touched will then be the distinct count of Conversation API ID x segment.