Sending options in your composer

Overview

You have four options in Front for how you can send your messages, which you can see by clicking the dropdown arrow by the blue Send button. This allows you to save time while sending so that you are using the option that optimizes for your workflow. You can also set up a default send button to show, while having the option to change it before sending the message. Continue reading to learn about each sending option.


Sending options

Send

By clicking Send, you are only replying to the message and not archiving it. The thread will remain open in your inbox. You may decide to only Send a message because the issue you are handling is still open or you want to take more actions on it such as comment, tag, or assign it.

Send & Archive

Clicking Send & Archive means that you've replied to the message and closed the issue until your recipient writes back. The conversation will be removed from your inbox, but can be viewed again through search or in your Archived tab in the inbox.

Send Later

The Send Later button allows you to schedule an email to be sent at a later time. Maybe you're working over the weekend, and don't want to send emails because they'll get buried in your recipient's inbox. By using Send Later, you can ensure they receive it during business hours. When using this feature, the message will remain in your inbox even after it is sent. You can manually archive it once it has sent. 

Upon clicking Send Later, you can select when you want the message to be sent from a list of your pre-set times in your Preferences, or input a custom time:

As soon as you select the time, your message will show that it's set to send later at the time you've selected. You can also cancel this any time before the message sends.

Send & Snooze

The Send & Snooze button allows you to set a time for the conversation to reopen if your recipient does not reply, which is helpful when you want to ensure you follow up on the message. Once you select the Send & Snooze button, you will be asked to choose the snooze time, or the time that you want the conversation to reopen. Like the Send Later option, you can also customize the list in your Preferences.

If the customer responds before the snooze time, the snooze will automatically be canceled, but you can reapply the snooze with one-click if you still want it.


Set default send button

You can set your most-used send button as the default button, though you can still choose a different one before you send the message.

Step 1

Click into your Settings and into My preferences.

Step 2

In the Send button option, choose the default send option you want. 

Step 3

Click Save on the top right.

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  • Hi Cori! It would be helpful to know if I choose to send an email later, will this send even if I am offline at the scheduled time, or do I need to be online at the scheduled time? E.g. I want an email to be sent when I am on a plane on Monday.

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  • Hey team. how do i figure out, when I choose to send an email at a later time, which timezone it will send in?

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  • Question about "Send Later" for shared inboxes.  If someone in my team creates a message and schedules it to be sent at a later time, I'd like everyone in my team to be able to see those messages, cancel them if needed.  Right now someone in my team can schedule a message to be sent later and no one see's it until it's sent.   Thanks!

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  • Cori Morris Can we add a "Send/Assign" button that brings up a list of team members who we can assign at the same time as we hit send? This would save multiple steps of having to hit "Send only" > go to inbox > reassign > go back to original inbox...

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  • Nik Schultz Hello there!  Any updates on this yet?  

    Thank you!

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  • Is this feature working? 

    Have a look here >> https://share.getcloudapp.com/p9uj1gA7

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  • Nik Schultz said:
      Right now someone in my team can schedule a message to be sent later and no one see's it until it's sent. 

      Jay Nothing yet that I'm aware of...  We'd like to be able to see any pending "send later" messages when they are sent from a team inbox.  That way we can edit/cancel if that team member is out or not with us anymore. 

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