Send, Send and archive, and Send later

Overview

Front allows you to send a message three ways. All options may be found by clicking the Send button dropdown. 


Send

By clicking Send, you are only replying to the message. The thread will remain in your inbox. You may decide to only Send a message because the issue you are handling is still open.


Send and archive

Clicking Send and archive means that you've replied to the message and closed the issue. The conversation will be removed from your inbox, but can be viewed again through Search or in your All folder.


Send later

The Send later feature allows you to schedule an email to be sent at a later time. Maybe you're working over the weekend, and don't want to send emails because they'll get buried in your recipient's inbox. By using Send later, you can ensure they receive it during business hours. When using this feature, the message will remain in your inbox even after it is sent. You can archive it once it has sent. 

Upon clicking Send later, you can select when you want the message to be sent. 

As soon as you select the time, your message will show that it's set to send later at the time you've selected. You can also cancel this if you wish.

 

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi Cori! It would be helpful to know if I choose to send an email later, will this send even if I am offline at the scheduled time, or do I need to be online at the scheduled time? E.g. I want an email to be sent when I am on a plane on Monday.

    Reply Like
Like Follow
  • 3 mths agoLast active
  • 1Replies
  • 3073Views
  • 2 Following

Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.

Webinars

New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: team@frontapp.com.