Import or upload contacts in Front

Overview

This article will explain how Front's support team can help you import your contacts into your Front account. You can email us a .csv file to support@frontapp.com using the format outlined below, and we will upload them for you. Please be sure to read the complete article to help us expedite the import process.

Note: Another method for uploading contacts is to use our contact API: http://dev.frontapp.com/#create-contact


File formatting

Column headings

Column headings and naming conventions are critical for import. The file may only contain the fields listed below (in any order):

  • name
  • email
  • phone
  • link
  • group
  • team
  • twitter
  • description

You can include more than one of each field with the number appended: email2, phone2, etc.

Example

Below is an example of a .csv file we can upload:

Things to know

  • The minimum entry required is one of these: email, phone, or Twitter. Without at least one of these fields, the file will not upload.
  • The name column must contain the full name. First Name and Last Name cannot be in separate columns.
  • If no name is provided, then the name field in Front will be populated with the content from the first email, phone, or Twitter.
  • It is best for you to provide any phone numbers in international format already (with the + and country code).
  • If the link is a URL, then it will be clickable in Front.
  • A contact can belong to multiple contact Groups - just use numbered headings such as group2, group 3, etc.
  • Extra columns and rows need to be deleted, including blank columns and rows.
  • All contacts will be imported as team contacts.
  • If you have multiple teams in Front, please be sure to type the team name correctly, or else the upload will default to the first team created on the account. 

Template

We have created a .csv template to help get you started: 

Click here for template

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  • I need to know if there is a way to fetch custom field of contact from front app...Sorry this question is not related to this thread..could not find a better platform to ask

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  • Hello, is there a way I can view analytics on which countries emails are coming from?

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  • Brooke Hahn At this time, this isn't something that Front analytics includes. However, if you figure out a way to tag each conversation with the Country name, then you can pull analytics on those specific tags.

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  • Is there any particular reason why we can't just import a CSV into FrontApp ourselves..?

    Reply Like 1
  • Allie Huang We haven't built this capability yet, but we hope to in the future.

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  • If we send a CSV for import, will it update existing customers?

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  • Grant Andrew Yes, it will.

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  • Cori Morris based on phone number, or does the update require an email address? How do we prevent and manage duplicates?

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  • Tim Berman It does not require an email address and duplicates will not occur. If we import contacts with the same name but different email address from what's already in your Contact Manager, the new imported information will override what's already there.

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  • Cori Morris I have dupes from Intercom. Need to be able to associate more than one Intercom cookie with a user as sometimes, they visit from home and work, or on more than one device from home. Some contact via SMS, as well.

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  • Tim Berman You can have multiple phone numbers per contact. On the .csv, your would just need phone2, phone3, etc.

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  • Can 'description' be a number string? 

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  • Chris Morris Yes!

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  • what an epic fail! - this is basic stuff, importing your contacts into a mail app!

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  • Nicholas Saunders , it is definitely something that needs to be addressed. In the meantime, they just launched the Piesync integration, which allows you to sync in all your contacts from tons of tools, real-time. Beats manual uploads! 

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  • Have you been able to implement Excel uploads of contacts yet?

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  • Hi Chris ! We hope to work on this in the coming months and make this feature available soon!

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