Shopify creates a happy, consistent customer experience using Front

Shopify's 175-person Merchant Success Management team uses Front to manage 1.2 million inbound messages over 6 months. They use canned responses to elicit the information they need and decrease their replies to resolve. With comments and @mentions, they're receiving far fewer internal messages with Front.

Read more

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 8 mths agoLast active
  • 253Views
  • 1 Following

Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.

Webinars

New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: team@frontapp.com.