Customers Tab

Term: Customers Tab
Meaning

The Customers tab lists your most active customers and tracks the volume of customers you have been able to help (that you have replied to) in the date range - see each linked metric below for details:

Location

Report Dashboard - Customers Tab

Calculation

The list of customers is populated from the saved team contacts in your contact manager. A customer must be a saved team contact in order to show up in this list. 

If your teammates' private inboxes have been made available to analytics, then the private messages they send to saved team contacts will also reflect in the team analytics report's Customers tab. However, their own private saved contacts will not show up in the Customers tab. 

Example  
FAQ  
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