Team Tab

Term: Team Tab
Meaning

When you create an analytics report for a certain date range, the Team tab provides metrics for specific teammates during that time. Track performance week-over-week to ensure you're meeting your response time goals and more.

To see all metrics, click on the 3 dots on right hand side of the table to add more columns:

Location

Report Dashboard - Team Tab

Calculation

See metrics definitions

Example

N/A

FAQ

Some of the metrics in this tab follow business hours, meaning that they are only counted if they occur within your set business hours — see each linked metric for details.

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