Average Reaction (in Team Tab - Team Table)

Term: Average Reaction - Team Table
Meaning Reactions include replies, assigns, and archives. This is the teammate's average reaction time on conversations.
Location

Team Tab - in the overflow menu

 

Calculation Calculated using total reaction time of the teammate's conversations and dividing by the total number of reactions in these conversations
Example Understand how quickly each team member takes action on conversations
FAQ

What events can produce a reaction time?

  • When a teammate manually replies to an existing conversation.

  • When someone archives a conversation.

  • When a teammate is assigning to someone else other than themselves.

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