Replies sent (Team performance report, Inbox report)
|Term:||Replies sent (Team performance report)|
|Meaning||Count of all replies sent by a teammate.|
(Note: This term is not displayed on the table by default. Click the 3 dots on the top right of the table to select to view Replies sent.)
|Calculation||Computed by counting all out reply messages sent by a teammate (outbounds that are responding to an inbound message), excluding auto-replies.|
|Example||Charlie starts a new conversation A sending an outbound message and replies to an inbound message in another conversation B. Replies sent would be 1 in that case: only the message sent in conversation B is a reply.|
How to reconstruct this metric with a Full event export
For a given teammate, filter rows to keep all lines with
Attributed to = teammate name
AND type = out_reply.
Messages sent will be the distinct count of Message API ID.