Conversations tagged

Term name Conversations tagged

Track the volume of conversations in which any activity occurred. 


Example use case: Spot unusual volumes and start an investigation to understand what happened.


Count of conversation segments where at least one of the following activities took place during the report time period:

  • Inbound
  • Outbound
  • Out Reply (outbound message that is a reply) 
  • Archive / Reopen
  • Reminder
  • Trash / Restore
  • Assign / Unassign
  • Tag / Untag
  • Move
  • Comment
  • Mention
  • Snooze
Location & attribution
  • Tags report
    • Tag Details table - Attributed to a tag if the conversation had any activity during the time period of the report and is currently labeled with the tag.
  • Conversations with activities generated solely by rules are included in Conversations tagged.
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