How to choose between creating a Google Group or a Gmail user account
If you're using Google Apps and want to add a new shared inbox in Front, you have two options listed below and benefits of each.
Add a real user account.
- Set up is easy
- We can import conversation history
- There's a back up of everything
- Front syncs with Gmail
Add a Google Group
- Google Group is free, whereas an additional Gmail account at your domain incurs a small cost per month