
How to choose between creating a Google Group or a Gmail user account
If you're using Google Apps and want to add a new shared inbox in Front, you have two options. See below for a comparison of features/benefits:
Option 1
Add a real user account
- Setup is easy
- We can import conversation history
- There's a full 2-way sync between Front and Gmail
- Sent mail syncs with Gmail
- You'll have a backup of everything in your Gmail inbox
Option 2:
Add a Google Group
- Setup requires email forwarding
- Conversation history will not be imported
- Google Groups are free, whereas an additional Gmail account at your domain incurs a small cost per month
- Sent mail will not sync with Gmail
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