How to choose between creating a Google Group or a Gmail user account

If you're using Google Apps and want to add a new shared inbox in Front, you have two options listed below and benefits of each.

Option 1

Add a real user account.

• Set up is easy
• We can import conversation history
• There's a back up of everything
• Front syncs with Gmail

Option 2

Add a Google Group

• Google Group is free, whereas an additional Gmail account at your domain incurs a small cost per month