How to choose between creating a Google Group or a Gmail user account

If you're using Google Apps and want to add a new shared inbox in Front, you have two options. See below for a comparison of features/benefits:

Option 1

 Add a real user account

  • Setup is easy
  • We can import conversation history
  • There's a full 2-way sync between Front and Gmail
  • Sent mail syncs with Gmail
  • You'll have a backup of everything in your Gmail inbox

Option 2: 

Add a Google Group

  • Setup requires email forwarding
  • Conversation history will not be imported
  • Google Groups are free, whereas an additional Gmail account at your domain incurs a small cost per month
  • Sent mail will not sync with Gmail
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