How to choose between creating a Google Group or a Gmail user account

If you're using Google Apps and want to add a new shared inbox in Front, you have two options. See below for a comparison of features/benefits:

Option 1

 Add a real user account

• Setup is easy
• We can import conversation history
• There's a full 2-way sync between Front and Gmail
• Sent mail syncs with Gmail
• You'll have a backup of everything in your Gmail inbox

Option 2: 

Add a Google Group

• Setup requires email forwarding
• Conversation history will not be imported
• Google Groups are free, whereas an additional Gmail account at your domain incurs a small cost per month
• Sent mail will not sync with Gmail