How to search in Front

Overview

Front has many options to help you search through your history effectively. Typing in words directly into the search bar will search all parameters for the matching term, or you can use search filters to narrow down your results.


Instructions

Step 1

Click the search box. A menu will appear with search shortcuts. The down arrow will show you advanced search shortcuts (explained below). Alternatively, type + in the search bar to see all the filters.

Step 2

By default, Front will search in your selected inbox. To search across all folders (to include all messages), flip the toggle below the search bar to All Folders.


Important to know

  • Search results match your exact search terms. Searching for Pete will only show results containing Pete — not Peter or Peters.
  • Front supports searches by prefix. If you're looking for an email from Mathilde Collin, you can type math* or coll* without quotations.
  • To search an exact phrase, use quotation marks around your search phrase to search an exact match, like "Weekly Team Update".
  • You can stack multiple search filters.

Search filters

Using filters in your searches will help you narrow your search to specific team members, inboxes, recipients, and so on.

Inbox name, Inbox type

  • inbox:inbox name - search conversations in a specific inbox
  • type:inbox type - refines your search to conversations of a specific channel type (email, tweets, SMS)

Subject, Body

  • subject: - refines your search to conversations with this content only in the subject
  • body: - refines your search to conversations with this content only in the body

Conversations assigned or followed by a specific team member

  • assignee:teammate name - refines your search to conversations assigned to a specific team member
  • author:teammate name - searches for messages sent by one of your teammates
  • follower:teammate name - refines your search to conversations followed by a specific team member

Conversations with a reminder, comment or attachment

  • has:reminder - refines your search to conversations that have been snoozed or where a reminder has been set up
  • in:comments - refines your search to conversations where comments have been made
  • has:attachment - refines your search to conversations that have an attachment
  • in:attachments *NEW* - refines your search to conversations where the text match is inside an attachment. Note: we currently search within PDF attachments. Support for search within other attachment types is coming soon!

Conversations with a specific recipient

  • from:contact - refines your search to conversations sent by a specific contact
  • to:contact - searches for conversations sent to a specific contact
  • cc:contact - refines your search to conversations with a specific contact in the cc field
  • bcc:contact - searches for conversations with a specific contact in the bcc field
  • recipient:contact - refines your search to conversations with a specific contact either in the from, to, cc or bcc fields

Conversations archived, deleted, tagged, assigned, unassigned etc.

  • is:archived - refines your search to archived conversations
  • is:deleted - searches for deleted conversations
  • is:open - refines your search to conversations either assigned or unassigned
  • is:assigned - searches for assigned conversations
  • is:unassigned - refines your search to unassigned conversations
  • is:following - searches for conversations that you follow
  • is:unreplied - searches for conversations that haven't been replied to yet
  • is:discussion - searches for all of your internal discussions
  • tag:tag name - refines your search to conversations tagged with a specific tag

Dates, Times

  • before:date - searches for conversations before a certain date
  • during:date (ex: during:2016-08 or before:2016-08-31 after:2016-08-01) - searches conversations received or sent during a specific time range
  • after:date - limits your search to conversations received or sent after a specific date

To enter specific dates, use the following formats: YYYY-MM-DD

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  • Can we default the toggle to "ALL FOLDERS" - we find that's the one we want to use most frequently.

    Reply Like 1
  • Jon Cattivera Currently that's not possible, but I'll share your request with our product team.

    Reply Like
  • Cori Morris Is there a limitation to search in regards to age of emails? I have some emails in my frontapp inbox from a year ago however frontapp search doesn't find them. 

    Reply Like
  • Tim, there is no limitation to how far back Front search will go. All your emails are indexed once they are in your account. Have you tried using some of the advanced parameters to drill down your results list? 

    Reply Like
  • I agree with  Jon Cattivera  . Searching everything is for sure the most frequently used option. I've seen people of my team complaining that they couldn't find some email, but it was because they didn't select the all folders option.

    Reply Like 1
  • Andersen Yu all sorted. I signed up using an old trial. I deleted and re-added my mailbox. Working fine now!

    Reply Like 1
  • Anyway to make a "negative" search? 
    Lets say I'm searching a phrase and getting to many results... and want to remove all the results containing a specific word?

    Maybe like this: 
    things with wheels not:cars

    Reply Like 4
  • Kristian Qvistgaard Currently that's not possible, but I will share this request with our product team for future iterations of our search feature.

    Reply Like 3
  • Cori Morris sounds perfekt...

    Reply Like 1
  • Hi Front Team,

    I am using Front with three other sales people in an office setting. It is incredibly useful to use the search feature (e.g., "interest flat screen" to find previous conversations about our televisions with technical details); however, there is no real way to quickly find information within a message. The Word or Explorer equivalent would be Cntrl + F, i.e. the "find function." 

    Am I right that this does not yet exist?

    Thanks for your help!

    -Cullin

    Reply Like 1
  • Cullin Flynn We very much would love this same function. I don't believe there's a way now but I also could be missing something. We have very long threads, and digging through them all is cumbersome.

    Reply Like
  • Jon Cattivera Cullin Flynn Hi there!

    This is on our roadmap, however, if you use our web app, you can use the find function.

    Reply Like
  • Cori Morris Thank you for the consideration. 

    Reply Like
  • Cullin Flynn Jon Cattivera Good news! The cmd + f function is now live!

    Reply Like 1
  • That's great! However, it looks like it just finds one visible in the thread, and not what is in the collapsed emails (which I believe is just a default Front functionality and not something you can control preference-wise?) and you have to expand each message in the thread, then cmd+f again to find it. Is this accurate?

    (Ideally, it'd auto-expand any collapsed threads that have that search term in them....)

    Let me know, and regardless, thanks for making progress on it!

    Reply Like 1
  • Jon Cattivera Currently, that is by design. The reason is because if it's a 50 message thread, having it expand all messages and search would cause delays in the app. We will be working on an expand all messages in a thread feature in the future.

    Reply Like 1
  • That makes sense—in that case, maybe if it had some other kind of indicator, or just opened the messages in the thread with the keyword, that'd be helpful. Regardless, great news that there's a bit better way and more progress in that direction.

    Reply Like 1
  • Cori Morris Is the expand all messages in a thread feature something coming along very far in the future? A little warning dialog mentioning that expanding all messages will cause delays in the app is all you need for now to set the right expectation for a user.

    If you are optimizing said feature in the future I would understand but there should be no reason to not have this available at the moment. I'm here working with 100+ message threads and the fact that every single time I have to open all messages to find what I'm looking for along with the slow load time of scrolling within the messages in the thread. It's a bit of a nightmare for me here!

    Reply Like
  • Hi Victor Garcia 

    This feature is in our backlog currently, as the team is working on some major improvements to the app, which I'm sure you'll enjoy. We will post an update here once we have news!

    Reply Like
  • Any ways we can Save a search string or even better, convert them to Smart Lists?

    Reply Like
  • Is there an OR function for searches?  For example, I want emails from Sender A OR Sender B in one search.

    Reply Like
  • If your team member needs to see your advanced search results, is the only option to send them your advanced search parameters (ex: before:2019-02-01 after:2018-12-31 tag:january_non_bug)? It seems like you can make it easier for your team member by providing them the URL of your search results (since it includes the advanced parameters in it).

    I tested my advanced search results URL in an Incognito window, but it redirected me to a Front SSO login page. We do not use SSO for Front. Also, when I input my correct email/password it said it was incorrect.

    So it looks like I cannot send my team member a link. Instead, they need to go to Front, copy + paste my advanced search parameters, and press enter.

    Reply Like
  • Jozef Bobek Hi there!

    Your search results may look different from your teammate's search results. It's dependent on inbox access, and so on. It may be best to help you via email. Please feel free to write in to Front's support team.

    Reply Like 1
  • Guys, any news on negative search? Or smart folders of some kind.

    Reply Like
  • Cori Morris said:
    tag:tag name - refines your search to conversations tagged with a specific tag

     Is it possible to look for emails without Tag ? 

    Reply Like
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