Facebook errors

Error: User blocked/deleted

If you're utilizing Front's Facebook inbox feature, you may experience an error that reads: 

User blocked you or deleted the conversation with you.

Explanation

That error means that the recipient has closed your chat, or blocked you. It's a Facebook error, and not one that Front can bypass. Here is the error that Facebook provides.

"message": "(#200) This person isn't available right now.",

"type": "OAuthException",

"code": 200,

"error_subcode": 1545041,

"fbtrace_id": "**************"

According to Facebook's developer page, the error message means 'Message Not Sent: This person isn't available right now.' This occurs when a user deletes a conversation.

If you go directly to Facebook, you'll be able to reply to this recipient even if the conversation is deleted. The recipient will receive a request to create a new conversation with you. No error is generated. This is not the case when using a third-party service like Front. When you reply from Front we use the Facebook Front application that is linked to your page, so this error will occur if the recipient closes the chat or blocks you.


Error: User cannot be found

Error may read: 

User cannot be found.

Explanation

That error means that the recipient has closed your chat, or blocked you. It's a Facebook error, and not one that Front can bypass. Here is the error that Facebook provides.

"message": "(#100) No matching user found."

 


Error: This message cannot be sent outside of the allowed 24-hour window

Error may read : 

Failed to send : This message cannot be sent outside of the allowed 24-hour window

Error may also read : 

Draft failure: This message cannot be sent outside of the allowed 24-hour window

Explanation

Since March 4th, 2020, Facebook no longer allows you to reply through a third-party app like Front after 24 hours have expired. You will only be able to reply through Front to messages received in the last 24 hours. If you’d like to learn more about this policy change, you can get more details in this in-depth guide published by Facebook.

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