Facebook errors

Error: User blocked/deleted

If you're utilizing Front's Facebook inbox feature, you may experience an error that reads: 

User blocked you or deleted the conversation with you.

Explanation

That error means that the recipient has closed your chat, or blocked you. It's a Facebook error, and not one that Front can bypass. Here is the error that Facebook provides.

"message": "(#200) This person isn't available right now.",

"type": "OAuthException",

"code": 200,

"error_subcode": 1545041,

"fbtrace_id": "**************"

According to Facebook's developer page, the error message means 'Message Not Sent: This person isn't available right now.' This occurs when a user deletes a conversation.

If you go directly to Facebook, you'll be able to reply to this recipient even if the conversation is deleted. The recipient will receive a request to create a new conversation with you. No error is generated. This is not the case when using a third-party service like Front. When you reply from Front we use the Facebook Front application that is linked to your page, so this error will occur if the recipient closes the chat or blocks you.


Error: User cannot be found

Error may read: 

User cannot be found.

Explanation

That error means that the recipient has closed your chat, or blocked you. It's a Facebook error, and not one that Front can bypass. Here is the error that Facebook provides.

"message": "(#100) No matching user found."

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  • Aaron Pollard I see. Thanks for clarifying. It appears this is a Facebook question, and not something I'm able to assist with. I hope you're able to find assistance through their Help Center.

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  • I messaged them and awaiting a response

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  • Aaron Pollard i have same problem at facebook page the message tab missing and i try to sending a message to my pages the error say : 

    This person isn't available right now.

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  • Aaron Pollard did you get a reply from them on how it will be resolved? i am having the same issues with my biz page. already reported the problem but still awaiting feedback from facebook. it's been days! appreciate if you can share how yours was resolved.. (if working already) thanks!

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  • Hi Joy Gonzalo-Bagaporo , Facebook recently posted an update announcing that the restriction has been lifted - are you still experiencing issues linking a Facebook Page to Front?

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  • Joy Gonzalo-Bagaporo Hi Joy. I am still awaiting feedback just like you. It's quite annoying

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  • Jason Dugdale I just checked and the problem still exists

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  • Hi Aaron Pollard and Joy Gonzalo-Bagaporo

    We don't have any updates from Facebook either, but could you email support@frontapp.com with some specifics and screenshots of what you're experiencing and we will see if there's anything we can do from our end? Thanks!

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  • I'm getting the same error as well, my friend deactivated his account and now i can type in the conversation but an error message occurs, he's still deactivated though. :) hope they fix this soon!

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  • Cori Morris l deleted the conversation, but didn't mean to block anyone

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  • I deleted the conversation, but thought I could just resume it at a later time

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  • Bettye Robinson if you're having questions about a specific conversation, feel free to email us at support@frontapp.com and we can help with your specific case :)

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  • How can I resolve this? I have been deleting and reinstalling the messenger app but I can't still message that one particular person I want to communicate to... 

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  • Anj Hi there, to be clear, Front does not have the ability to start a new chat with a Facebook user due to rules that Facebook has in place to protect their users' privacy; we can only respond to an incoming message. Only Facebook users can initiate conversations with business pages, that then come into Front. If either side has deleted the conversation, then it would be up to the user to start a new conversation, but a Front user cannot start a new conversation. To freely start messages, you would need to be Facebook friends with the person, which is not in the scope of Front's Facebook integration, as it is for business use. Hope that helps! 

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  • Good evening i would like you ask you some questions concerning messenger/facebook and i would be delighted if you answered.

    Firstly i started using both facebook fairly recently and thus i dont know how it exactly works and thats why i am asking the following questions. 1) Can i message someone on facebook or messenger without them being in my friend list -2) would you be as kind to clarify what do you mean by the "Front" as mentioned above ? 

    Thank you for your time !

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  • Helena Li 

    Good evening i would like you ask you some questions concerning messenger/facebook and i would be delighted if you answered.

    Firstly i started using both facebook fairly recently and thus i dont know how it exactly works and thats why i am asking the following questions. 1) Can i message someone on facebook or messenger without them being in my friend list -2) would you be as kind to clarify what do you mean by the "Front" as mentioned above ? 

    Thank you for your time !

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  • Cori Morris Yes we did

    now how to solve this 

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  • Cori Morris we did delete the conversation during chatting and now seeing 230 error on favebook 

    how to solve this ?? 

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  • Hi K M Rifat Rahman could you email us at support@frontapp.com with the details and let us know your user login for Front so we can better help you? Thanks :)

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  • Majd Ala We have a simple and quick fix for this problem . Just unfriend the person with whom you are faceing the problem then again send a friend request a option will popup to send a private message after you send a friend request go ahead click private message and the message will be send then click open messenger write after it and click unblock meaasages . Done !

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  • Message is failing to send to one specific person. We do not have eachother blocked. I can see what they send me I just can not reply or call them. Will work again for a second then back to “message failed” 

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  • Kayla LeAnn Peckham Can you please reach out to us at support@frontapp.com with a conversation ID for the message that is failing. We will then help troubleshoot this issue for you.

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  • If you send a message to someone on Facebook it usually says ‘You: “message” but what does it mean when it doesn’t say ‘You’ infront of it 

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  • For me, it just says I can't reply and it says this person isn't available. The same thing is happening to my friend as well. He also cant talk to me. I didnt block him, he didnt block me. 

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  • I am not Abel to login my second face book id because i shared to some one by mistake in game he hacked every think now i need that id i try every think but still i cant connect it please help me to get back..

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