How to change your inbox counters

Overview

Front allows you to change your inbox counter settings, so you can choose what the numbers on your inbox show to better accommodate your workflow.


Instructions

Step 1

Select your profile icon in the top left corner and select the Settings option from the menu.

  

Step 2

Click the My preferences section.

  

Step 3

Navigate to the bottom of the list of preference settings to the Inbox Counters option. From here you can select Unread or Open as the inbox count style in the dropdown to the right.

  

Note: These counter settings only apply to your Inbox and sections within it (Assigned, Shared, your individual email). If you have pinned tags to your workspace, your tag counters will always show the number of open conversations, even if you have set your inbox counters to unread.


Counter discrepancies

Because Front is a collaborative email tool, the number of unassigned conversations in team inboxes can be modified by any teammate with access. This means that the counters you see in the application are not calculated locally, but are actually counters stored in our servers based upon events received across your team. 

Those counters can sometimes fall out of sync with the conversation list if any events are missed. It doesn't happen often and is easily rectified, but in the event that the inbox counters do not correctly represent the number of conversation there are in the inbox, please contact us to have your counters reset.

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  • Our Inbox is no longer showing counters for 'Unassigned conversations'. The counters work for 'Open conversations', but when I change to 'Unassigned' I no longer see any numbers. This has been working for some time, but appears to have stopped working recently.

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  • Hi Jem Wilkinson we'll get right on this for you. If this ever happens in the future or you have an issue related to your specific account, shoot us an email at support@frontapp.com so you don't need to share any private information here. I'll send you a follow-up email once we've looked at this for you!

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  • Is there a way to see the counter for all?  

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