How to change my notification settings

Overview

We recently redesigned Front's notification settings to make them clearer, easier to manage, and give you more fine tuned controls. We have transitioned customers to the new settings, so you can refer to "New settings” to understand what's changed and how to adjust them.


New settings

You can continue to manage your notifications for desktop, email, and mobile independently. Now, you'll use a Basic notification mode (“all”, “smart”, and “no notifications”) for each platform and can use Advanced notification rules to customize them further.

Basic notifications

Step 1

Go into your Settings, and select Notifications.

Step 2

Choose your Basic notification modes for desktop, email, and mobile. Click Save.

"Smart notifications" are our most popular defaults for new customers. Here are the notifications you’ll get on each platform:

Advanced notifications

You can use Advanced notification rules to customize your notification settings further and trigger notifications for exactly what you need. If you use a lot of advanced notification rules, we recommended switching to No notifications for your Basic modes and just building rules for the notifications you need.

Step 1

In your notification settings, click Advanced.

Step 2

Click Add a notification rule.

Step 3

Create your notification rule with your desired conditions to create a custom notification. These if-then rules will override the defaults of your chosen Basic modes.

For example, here we’ll create a rule to notify me on desktop and mobile when I’m @mentioned on a conversation in our Sales@ inbox.

If rules conflict, the more specific rule will override the more general rule or your notification mode. For example, if the conditions for a rule that says "don't notify me" are met, there won’t be a notification — even if there your All or Smart notification mode would normally notify you.

Step 4

Click Save.


Transitioning to the new settings

If you did not change your default notification settings, you will be automatically transitioned to Smart notifications for desktop, mobile, and email.

If you customized your notification settings, you will be automatically transitioned to the best-match mode for desktop, email, and mobile: All notifications, Smart notifications, or No notifications with Advanced rules that replicate your prior settings as much as possible. We highly recommend checking your settings and adjusting as needed to make sure you’re getting all the alerts you expect with the new system! 

Note
Front no longer supports notifications for a specific message type. If you had these original settings enabled (see below) for all inboxes, you will transition to notifications for new messages in all inboxes including that channel type. If you had a message type setting enabled for a single inbox, you will transition to notifications for all messages in that inbox.

For example, if you had mobile notifications enabled for “contact sends a new tweet” for all inboxes, you will now get mobile notifications for new messages in all inboxes with a Twitter channel. You can adjust from here in your Basic settings or using an advanced rule.


Original settings

Step 1

Go into your Settings and select Notifications.

Step 2

You can choose to edit notifications for all inboxes at once, or for one inbox at a time, using the dropdown at the top.Step 3

For each type of event listed, you can choose whether you want to receive a notification in the desktop app, mobile app, and/or via email.

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  • I followed these instructions and I still can't notifications on my phone for my text inbox for my twilio number, any suggestion?

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  • Kyle Schanzer Hi there!

    Are you using an iPhone or Android? And do you have notifications enabled in your phone settings?

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  • Android.  I'm accepting all notifications in my phone for front.  I get all notifications for emails.

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  • Kyle Schanzer Can you try enabling the option A contact sends a new chat message in your notification settings? Let me know if that fixes the issue.

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  • Cori Morris I changed it, but that didn't work.  I do get a notification on my desktop when i get an sms before i turned on the chat notification option. 

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  • Kyle Schanzer Ok, we can try one more thing from our end. In order to do that, we will need your account information. Can you send us an email to get this  going?

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  • Is it possible to get incoming mail notifications on my phone while I'm marked as 'Out of Office'?

    I'm currently set up to receive notifications of any incoming emails to a specific Inbox.

    I will mark myself as 'Out of Office' at the end of my shift to ensure replies/follow-ups come through to the Unassigned view for maximum visibility.

    However this currently means I no longer receive the incoming notifications. I'd like to be able to keep an eye on this Inbox, while ensuring any of my open queries are dealt with by my teammates quickly.

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  • Jem Wilkinson Hi there, do you have the 'Do Not Disturb' setting enabled? On mobile, go to Settings > Notifications and see if you have it enabled. If it is, you'll want to disable that.

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  • Cori Morris I have never enabled this feature.

    I just checked, and it does not turn on by default when I mark myself 'Out of Office'.

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  • Jem Wilkinson Ok. What notification are you not getting that you should be getting? I see that you have some notifications disabled on mobile.

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  • Cori Morris In the first 'Helpdesk' Inbox, I have specific notifications set up to alert my Phone to any incoming email. Throughout the day, I am notified of any new emails to that Inbox, but once I sign out these are no longer received.

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  • Jem Wilkinson, When you log out, you won't receive push notifications anymore.

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  • Cori Morris My question is, is there no way to receive them once I log out?

    I would still like to receive notifications on my phone (like incoming mail, or @mentions), while allowing the conversations I'm dealing with to go through to 'unassigned' if they are updated.

    I guess what I'm trying to say is my reasons for 'logging out' are not necessarily the same as if I wanted to activate 'do not disturb'.

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  • Jem Wilkinson  you should still be able to receive mobile notifications if you are logged out on your desktop. The specific setting you would want to look at for this would be "whenever a message is sent or received". You can always specify for which inboxes you want a notification for by toggling from "All Inboxes" in the notification settings. 

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  • That might sound simple, but you guys should say where the "Settings" menu is...

    Took me a while to find out it was hidden under my profile avatar (didn't even know I could click on that)... 

    I kept trying to find the menu that said: "Settings"...

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  • David Couillard Thanks for the feedback 😁

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  • Any way of stopping the beeping?? Like the visual, but the Audio alert is a little annoying 

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  • William Hearn Yes, you can turn this off sound notifications in your computer settings. 

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  • Is there a way to change the notification sound? 

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  • Hi Cindy 

    The notification sound is actually linked to your computer, so it's whatever sound options your computer has. Front doesn't have our own notification sound selection. 

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  • Thank you

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  • With the new setting for notifications, we cannot seem to get them to behave how they used to. We used to have it set up to only give us a desktop notification when a new ticket was sent into the group inbox. Now, we get a notification for every single new email and response. (So if I have a ticket assigned to myself and someone replies, we get a desktop notification. This never used to be the case.)

     

    How do we go about getting a desktop notification for only new tickets/emails into our group inbox but not for responses to any other ticket/email?

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  • Hi Kim Spilker , the new notifications took your previous notifications and migrated them over, creating rules within the Advanced section if you had any settings that were not included in the Basic settings. If you click into your Settings > Notifications > Advanced, you will see all the active notification rules, and delete any that you see are not needed. If you still have questions, chat us via the app or email us at support@frontapp.com so we can look into your account and advise :)

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  • I am getting notifications for everything even though my setting are clearly marked no notifications . It's driving me crazy.  Please stop ..........  turn it off 

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