How to change your notification settings
Front's notification settings give you fined tuned controls over the alerts you receive for new activity in Front. You can choose from one of our default modes, or create custom notification rules for specific situations.
You can manage your notifications for desktop, email, and mobile independently. Set a Basic notification mode (All, Smart, or No notifications) for each platform, and create advanced notification rules if you want to further customize your notifications.
Go into your Settings, and select Notifications.
Choose your Basic notification modes for desktop, email, and mobile. Click Save.
Smart notifications are our most popular defaults for new customers. Here are the notifications you’ll get on each platform:
You can use Advanced notification rules to customize your notification settings further and trigger notifications for exactly what you need. If you use a lot of advanced notification rules, we recommended switching to No notifications for your Basic modes and just building rules for the notifications you need.
In your notification settings, click Advanced.
Click Add a notification rule.
Create your notification rule with your desired conditions to create a custom notification. These IF-THEN rules will override the defaults of your chosen Basic modes.
For example, here we’ll create a rule to notify me on desktop and mobile when I’m @mentioned on a conversation in our Sales@ inbox.
If rules conflict, the more specific rule will override the more general rule, or your Basic notification mode. For example, if the conditions for a rule that says "don't notify me" are met, there won’t be a notification — even if your Basic All or Smart notification mode would normally notify you.
Timing of notifications
Desktop notifications are sent immediately.
Mobile notifications are delayed by 20 seconds (and sent if the message has not been seen).
Email notifications are delayed by 30 seconds (and sent if the message has not been seen).
Follow these instructions to turn on/off audio notifications for Front.
Enable browser notifications
When using Front on your web browser, you'll see the Enable browser notifications button greyed out if your web browser if you have notifications blocked in your web browser settings. If you hover over the button, you'll see this message:
To enable browser notifications for Front, you first allow Front notifications in your web browser settings.
Here's an example of how to modify this on Google Chrome. Open Front on your web browser. Click on the lock icon 🔒 next to the URL and select Allow to enable Front notifications for your web browser.
Once you have allowed notifications in your browser notification settings, you should reload Front on your web browser. Then the enable browser notification will no longer appear in your Front notification settings, and you should be able to receive Front notifications on your web browser if you enabled desktop notifications.
Windows notification duration
If you're using the Windows desktop app, follow the steps here to customize the duration of your Front desktop notifications.
Hi leonie , You should just be able to click into your advanced notifications to edit or remove any notification rules are sending you unwanted notifications. You can always email email@example.com , or click "Talk to us" in Front to speak to a member of the support team, and have someone help review your notification settings