onefinestay cuts down on tools and improves efficiency with Front
onefinestay's teams in Europe and the US that support their luxury home and hospitality service used multiple systems for their internal and customer communications. Their 100 employees used Google Groups and Gmail tags to coordinate internally and respond to customers, and copy-paste emails into Jira to create a papertrail for accountability.
Using Front, they're able to see all customer communications and internal discussions in one place. They directly collaborate with each other using @mentions in Front, without forwarding emails or chatting on a different system. onefinestay's Business Improvement Manager says that losing the visibility and transparency they now have with Front would be a huge step back for his organization.