Switch from Gmail/O365 to SMTP forwarding


If you are currently on the Gmail/O365 connector and want to move to email forwarding to ensure your sent emails are being retained, you can follow the steps below.

Remove the channel (not the inbox!)

Go to Settings and locate your Gmail/O365 inbox, scroll down and select Remove this channel. When you remove this channel, you’ll remove the connection to the account from Front, allowing you to add it back again. This will retain all your previous history. Don't delete the inbox or you will lose the history in Front.

Once you’ve removed the channel, scroll back to the top and click Add a channel. Add the email account back, but as a Google Group/Email Forward and not a Gmail account. This will produce a forwarding address that you need to copy and paste into your Gmail inbox setting as a redirect.

Set up email forwarding for inbound mail

Forwarding for Gmail

Step 1

Add channel as a Google Group:

Step 2

Grab the forwarding address:

Step 3

Add the forwarding address in your inbox settings on Gmail:

Stuck on where to configure forwarding in Gmail? Check out their guide here.

Step 4

You'll receive a verification email at the forwarding address in Front. Verify that mail is flowing to Front by sending a few test emails to your existing email address.

Forwarding for Office 365

Step 1

After clicking Add a channel, select Email for your channel type, then type in your email address when prompted. You'll then see the two options below. Select Forward address:

Step 2

Copy the forwarding address:

Step 3

Now go to your O365 account, head to the People section, and add a new contact. For the email address, paste the forwarding address that you copied in Step 2.

Step 4

Now create a new inbox rule in O365. Go to Mail > Settings > Inbox and Sweep Rules and redirect to the contact you created:


Step 5

Go back to Front and Send test email to verify the forwarding.

Add custom SMTP for outbound mail (optional)

Custom SMTP allows mail to be routed through your mail server outbound so you retain a copy of your delivered mail outside of Front, just as you used to with your existing connection. This can help IT or Security members see messages being sent using Front who don't have a Front license. This is not a required step but is highly recommended. You'll find these settings under the Inbox Settings in the Inbox Overview section.

If you do not configure a Custom SMTP connection for your mailbox, mail will be sent using Front's default SendGrid servers. If you see "via sendgrid.net" in your new outbound mail, you may need to review your deliverability settings.

Custom SMTP for Gmail

Gmail provides two options for routing mail through their SMTP servers. Utilizing their default SMTP server will allow you 2,000 outbound messages a day while utilizing SMTP relay may allow you a higher limit depending on your license count. To confirm which option is best for you, see Google's guidance here.

HOST is either smtp.gmail.com or smtp-relay.gmail.com (see guide above)

PORT is either 587 (SSL/TLS) or 465 (Non-Encrypted)

LOGIN is the email address of the account

PASSWORD is the password of the account
(HINT: Configure an app password to bypass Two-Factor Authentication)

It is highly recommended that you utilize Port 587 and connect using SSL/TLS.

Custom SMTP for Office 365

For more information on the SMTP sending limits for Office 365 please see here. For Microsoft's guidance on SMTP sending options, see here.

HOST is smtp.office365.com

PORT is 587 (SSL/TLS) or 465 (Non-Encrypted)

LOGIN is the email address of an account that has sending permissions.
(HINT: We recommend utilizing a singular service account if you'll be configuring multiple SMTP connections in Front)

PASSWORD is the password of the email address above
(HINT: Configure an app password to bypass Two-Factor Authentication)


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