Re-use your best replies

Overview

Ever felt like you’re writing the same email over and over again? Save it as a canned response. You can save individual responses that are private for you, or share canned responses with your team for consistent replies to customer questions.

💡Tip: Personalize your canned responses with dynamic variables (type {{ to pull up the full list). It’s an easy way to balance being efficient while keeping things feeling personal.


How it works

Two ways to create canned responses

Option 1

Create individual canned responses in Settings under My responses, or for your team under Responses — you can edit them here later, too. 

Option 2

You can also save new canned responses directly from your composer. Type your draft, then click the ⚡️icon to "Save as canned response".

 💡Tip: Organization matters — your list of responses gets long quickly! Try saving team responses with a pre-fix of who’s using it, like "Support - xyz" or "Sales - abc."

How to use canned responses

Click the ⚡️ icon in your composer window to insert a canned response, and you can browse the list or search for a response.

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