New for Admins: October 2018

We're always working to make Front better for you and your team, so we've made some improvements for you ๐ŸŽ‰

If you have any questions about these updates, please reach out to us โ€” we're happy to help.


Product updates

๐ŸคฉGet a sneak peek at the new Front

Weโ€™re working on a faster, more intuitive version of Front, and weโ€™d love to give you an early look! Join us for a guided walkthrough of the new Front app launching later this month.

Register here

โœ… Improved two-way sync for Office 365

Access all your messages in both Outlook and Front using the the new Office 365 two-way sync channels. Follow the guide to transition any Office 365 channels using SMTP to take advantage of the new sync.

Get the guide

๐Ÿ“ˆ New analytics export options

Get the Front analytics data you need in a convenient format. Weโ€™ve added new data to analytics exports like whether a message was a first reply or sent during business hours, so you can calculate every metric you see in your report and more.

Learn more

 


Integration news

๐Ÿ“… Get your calendar in Front with Meetingbird

Schedule and edit meetings on your Office 365 or Google Calendar, right from Front. Meetingbird's free plan gives you complete access to your calendar in Front and quick scheduling tools, so you can manage your calendar from your inbox.

Learn more

 

๐Ÿ’ฌ Create a Front conversation from Slack

"Hey, not urgent, but..." โ€” the infamous beginning of most internal chats. Now, you can create a new Front conversation directly from a Slack message to remind you to follow up later, so you can stay focused on your work without missing a beat.

Learn more

๐Ÿ—‚ Access your company knowledge with Guru 

On a call with a customer and need quick access to your pitch notes? Guru gives you all your company knowledge where you need it, when you need it. With the new Guru integration, you can find and edit Guru knowledge cards directly from Front.
Learn more

 


Helpful resources

๐Ÿค– Best practices for building a Front plugin 

Tips and guidance from the Meetingbird team on building a great Front plugin, whether itโ€™s an integration used by many teams or a custom plugin for your own. 

Read more

๐Ÿ’Œ 12 email templates to delight your customers 

Get inspiration from these sample responses for common Customer Success scenarios, and feel free to tweak them to fit your team's unique voice. Pro tip: save them as canned responses in Front for easy access! 

Read more


Want more Front news?

Be sure to bookmark the Front Changelog to get our latest app updates, our Roadmap to see what's coming next, and our blog to read more stories.

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Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.

Webinars

New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: team@frontapp.com.