How to enable and use the Dialpad integration

Overview

Dialpad’s integration with Front provides an in-app phone, so you can make and receive phone calls and handle texts without leaving Front. In combination with your Dialpad inbox, you can manage all your call activity in one place in Front.

Like other integrations, you need to be an admin in order to set up the Dialpad integration. The Dialpad in-app phone is available on Front's Plus plan and above.

Instructions

Step 1

In your Front app, go to Settings, then Integrations.

Step 2

Find Dialpad in the list.

Step 3

Turn the toggle on to enable the in-app dialer, then click Save.

Step 4

You should now have access to Dialpad's in-app dialer in your integrations panel. Open the Dialpad plugin to make or receive calls and send or receive SMS texts through your Dialpad number. You can also view missed calls and call/SMS history with a specific Dialpad contact.

For any questions or troubleshooting help with the side panel dialer, please reach out to Dialpad directly at https://help.dialpad.com/hc/en-us. 

Step 5

If you have not already, be sure to set up your Dialpad inbox to monitor all call activity and voicemails right from Front.