Installing Front Chat via Google Tag Manager

Overview

Front Chat is a flexible tool which can be installed in a number of ways. One such way is by installing it as a "tag" via the Google Tag Manager tool. 

Instructions

Create Front Chat inbox

Step 1

Start by following the "Adding your inbox" steps in our How to set up a Front Chat inbox in Front guide to create a new Front Chat channel and inbox. 

Step 2 

After you have created your Front Chat channel, you will see a Code snippet section in the channel settings. Copy this code to use later.

Add to Google Tag Manager

Step 3

Open up your Tag Manager dashboard, and click into the container you are going to configure this tag in.

Step 4

Click the New Tag panel to add a new tag.

Step 5

Choose Custom HTML as the tag type.

Step 6

Paste the Front Chat code snippet from step 1 into the HTML section of the Tag configuration page.

Step 7

Set the appropriate triggering settings for your Front Chat tag; take a look at Google's About triggers help article to learn more about triggers. In this simple example, we will set Front Chat to be triggered on all pages. Hit Save.

Step 8

Give this tag version a name and optional description, then hit Publish to start publishing your changes.

Step 9

When you are happy with the changes you have prepared for your Tags, hit Submit to publish your changes, and make Front Chat live on your website.