Teammate Row (in Conversations Tab - Team Table)

Term: Teammate Row (in Conversations Tab - Team Table)
Meaning Each teammate during this time frame is listed in this table, which shows their individual metrics.
Location

Team Tab - Team Table

Calculation N/A
Example N/A
FAQ There may be multiple teammates that took action on the same segment which counts them into this table, such as one teammate who assigned the conversation to someone and another teammate who replied, so the segment will count into both teammates’ Conversations column. Thus, the total Conversations count in the All row may not match the total of adding up each individual teammate’s Conversations number.
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