Replies to resolve

Term: Replies to resolve
Meaning The average number of replies it takes to resolve the conversations in the selected date range. See here for the definition of a resolved conversation.
Location

Default report - Productivity Tab

Tags report - Tags table

Calculation Computed by taking the total number of replies sent amongst all resolved segments and dividing by total number of resolved segments.
Example N/A
FAQ

Does not follow business hours.

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