Replacing a teammate in Front

Overview

A common situation we see is an employee leaves your team or company, and you need to replace their Teammate account in Front - what is the best way to approach this?


Front's Recommendation

We recommend:

  1. Adding a new teammate and
  2. Blocking or deleting the old teammate from your Front account

This ensures all work performed by the old teammate will continue to be attributed to them. 

We do not recommend changing the old teammate's user login to be the new teammate's, as this would increase confusion in the historical emails, as all actions done by the old teammate would now have the new teammate's name.


Billing changes

When you remove a user you also need to reduce the number of paid seats. Anytime you add a new user license we immediately bill the pro-rated amount for your current cycle. When Teammate licenses removed, we will apply a pro-rated credit on your next invoice. 

Double-check in your Billing section in the app that you don't have any unused licenses that you have purchased. If you find that you do, you can remove them using the steps in the linked article.

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