How to use inbox tabs to sort conversations

Overview

Each inbox in Front has a set of tabs that filter conversations by status, such as open, archived, trashed, and more. Taking an action like snoozing or archiving will move the conversation between the appropriate tabs. 

Tabs are mutually exclusive lists of conversations, but you can view multiple tabs at once by holding down COMMAND or SHIFT(for Mac) or CTRL (for Windows), and clicking the tabs you want to view.

Individual inbox tabs

Your individual inbox uses the following tabs to sort conversations:

  • Open: Conversations that are not archived or snoozed and need action.
  • Snoozed: Conversations you have snoozed for follow-up later.
  • Archived: Conversations you have archived.
  • Trash: Conversations you have trashed from your individual workspace.
  • Spam: Conversations your email provider has marked as spam or that you have marked as spam in Front.

Depending on the size of your Front app window, you may need to click the right arrow to see Trash and/or Spam.

Team inbox tabs

Like your individual inbox, each team inbox has tabs to sort conversations by status. You have two options for the team inbox tabs you can display:

Option 1: Unassigned/Assigned view

These are the default tabs for your team inboxes:

  • Unassigned: Conversations that have not been assigned to a teammate and still open.
  • Assigned: Conversations that are assigned to a teammate and still open.
  • Archived: Conversations that someone archives in the team inbox.
  • Snoozed: Conversations that someone snoozes in the team inbox.
  • Trash: Conversations that someone has trashed in the team inbox. 
  • Spam: Conversations your email provider has marked as spam or that someone has marked as spam in the team inbox in Front.

Depending on the size of your Front app window, you may need to click the right arrow to see Trash and/or Spam.

Option 2: Open view

This option combines the Unassigned and Assigned tabs from Option 1 into one Open tab, which shows all of these conversations in one tab.

  • Open: All unarchived conversations, both assigned and unassigned.
  • Archived: Conversations that someone archives in the team inbox.
  • Snoozed: Conversations that someone snoozes in the team inbox.
  • Trash: Conversations that someone has trashed in the team inbox. 
  • Spam: Conversations your email provider has marked as spam or that someone has marked as spam in the team inbox in Front.

Depending on the size of your Front app window, you may need to click the right arrow to see Trash and/or Spam.

How to change your team inbox tab options

Go into your Settings and click on My Preferences. Navigate to Team inbox tabs and use the dropdown menu to select the view you want. Click Save at the top. Your counters for the team inboxes will also update to match your tab preference.

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