
Message volume limits
In Front, your conversations will thread together unless you have chosen the No Threading option. Conversations do have a limit in the number of messages that thread together, at which point a new conversation will automatically split off:
- SMS, WhatsApp and Custom channels will split into a new thread at 10K messages.
- All other channels will split into a new thread at 500 messages.
You can also manually split conversations to create new threads.
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