Message volume limits

In Front, your conversations will thread together unless you have chosen the No Threading option. Conversations do have a limit in the number of messages that thread together, at which point a new conversation will automatically split off:

  • SMS channels will split into a new thread at 10K messages.
  • All other channels will split into a new thread at 500 messages.

You can also manually split conversations to create new threads.

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Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.

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New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: team@frontapp.com.