Spam in Front

Overview

Front does not have a spam filter. We sit on top of your DNS provider, so all messages that make it past them will appear in Front. This is the case for emails that are being forwarded to Front (excludes Gmail/Office 365 channels).

However, spam marked by Gmail and Office 365 channels will appear in Front's Trash folder.


Instructions

Step 1

If a message comes in to Front that looks like spam, find Mark as Spam by clicking on the conversation menu. If this is not a Gmail channel, then this action will only trash the message. If this is a Gmail channel, Mark as Spam will tell Gmail that this message is spam. Gmail will then block that sender moving forward.

When you Block sender, every subsequent message from that sender will automatically go to the Trash folder.

Step 2

Conversations that have been marked as spam in Front will appear in the Trash folder with an exclamation mark.

Notes

This effect is global, across your whole Front team, so please don't mark any messages as spam from senders that your teammates might care about. Instead, you can use a rule to automatically archive those messages you don't want to receive.

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  • How can I remove an email form "Block Sender" list?

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  • Hi Timothée,

    Go into your Trash and find the email. Then click Unblock Sender.

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  • How can I block a Facebook user that is spamming my our Facebook Messenger Inbox?

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  • Pedro Perezim Use the Block sender option.

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  • Hi - I accidentally marked an email as spam in a shared inbox. I can't find the email I marked in my trash so I can restore and unmark the address from our block sender list. 

    This is a very important sender so please help! Cori Morris

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  • We receive a lot of spam in our main contact email. Do you plan to improve your spam detection feature ? (I find Thunderbird very good at it).

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  • Nicolas Cynober Hi there, we actually do not have plans at this time to implement our own spam filtering, as there are existing services that do this. We have a few other large projects currently, but I have logged your feedback for our team! 

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  • Helena Li Could you share with me services that do this and could be plugged in with Front ?

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  • Hi Nicolas Cynober, the spam filtering would be set up at your server level and not in Front, as we are the email client. Thus, we don't actually integrate directly with any spam services as that would be done before the mail reaches Front. At this time, we don't have a list of recommendations as that is not our area of expertise and we don't want to speak on anything that we haven't done ample research on; but I am sure that there are many recommendations on the Internet tailored for your email server! Apologies that I can't be more helpful.

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  • Is the "Mark as Spam" option restricted to Admins? Our users can't see this menu option.

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  • Hi Chris D it's possible that you have the company setting disabled to allow users to delete conversations, and marking as spam moves the conversation to trash. To check, go to Settings > Preferences (under Company) and check this setting: 

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  • Thanks, that was indeed the issue! :)

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